Ranpreet Kaur
Petone Alicetown,Lower Hutt
Summary
Results-oriented analytical professional with strong technical expertise and critical thinking skills, excelling in data-driven environments. Proven ability to tackle challenges with a positive attitude and deliver exceptional results, consistently exceeding expectations. Adept at both independent work and collaborative efforts, focusing on driving success through innovative solutions.
Overview
9
9
years of professional experience
Work History
Senior Registrant Consultant
Nursing Council Of New Zealand
Wellington, New Zealand
09.2022 - Current
- Verified IQN applications for registration.
- Consulted Registration and Education Quality Manager for cases outside set standards.
- Conducted annual reviews of country education profiles.
- Conducted case-by-case assessments to resolve challenging problems.
- Drafted proposals to decline letters for the Registration and Education Quality Manager.
- Handle level 2 support for complex registration issues.
- Offer recommendations on continuing competence to Nurse Advisors.
- Maintain professional and courteous communication with internal and external parties.
- Supported colleagues during high-demand periods.
- Enhanced team collaboration through skill dissemination.
- Proposed efficiencies for work processes.
- Maintain compliance with HR policies set by Council.
- Demonstrated high standards of customer service to team members.
- Incorporated Treaty of Waitangi principles into decision-making processes.
- Observed required information management tasks per guidelines.
Service Coordinator (Front Line Manager)
Nurse Maude
Wellington, New Zealand
06.2021 - 08.2022
- Effectively utilized client management software for operational efficiency.
- Maintained accurate and up-to-date rosters for support personnel.
- Coordinated visits ensuring alignment with service needs.
- Supervised efficient management of all support worker leave.
- Maintained a current and real-time view of service delivery.
- Maintained prompt and clear communication with clients and workforce.
Team Manager
Mobil Service Station
Wellington, New Zealand
10.2020 - 07.2021
- Oversaw budget management.
- Supervised personnel to ensure quality of work.
- Led strategic planning initiatives.
- Handled customer issues efficiently.
- Managed pricing strategies and inventory systems.
- Enhanced workplace efficiency through effective scheduling.
- Coordinated ordering and receiving processes.
Team Leader
Lagardère Travel Retail
Auckland Airport, Auckland
03.2019 - 07.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Balanced cash drawer daily and maintained accurate records of all transactions conducted at the branch.
Assistant Retail Manager
Mobil Service Station
Palmerston North, New Zealand
01.2017 - 03.2019
- Hire and train new employees
- Supervise sales clerks to ensure that customers are helped
- Work with the manager to create advertisements for products
- Keep track of inventory
- Motivate staff during busy shifts
- Listen to customers' complaints and assist them, when needed
Customer Service Supervisor
Mobil Service Station
Auckland, New Zealand
01.2016 - 12.2016
- Assisting customer service staff in managing customer inquiries and complaints
- Hiring new customer service employees
- Training customer service staff
- Delegating tasks
- Monitoring performance of customer service staff
- Conducting performance reviews
- Organizing work schedule
Education
Post Graduate Diploma - Business Management, Small And Medium Enterprise
Aspire 2
Auckland01.2015
Bachelor Of Commerce -
Guru Nanak Dev University
India01.2013
Skills
- Team collaboration
- Time management
- Analytical thinking
- Decision-making
- Training and development
- Verbal and written communication
- Client relationships
- Outcome accountability
References
References available upon request.
Timeline
Senior Registrant Consultant
Nursing Council Of New Zealand
09.2022 - Current
Service Coordinator (Front Line Manager)
Nurse Maude
06.2021 - 08.2022
Team Manager
Mobil Service Station
10.2020 - 07.2021
Team Leader
Lagardère Travel Retail
03.2019 - 07.2020
Assistant Retail Manager
Mobil Service Station
01.2017 - 03.2019
Customer Service Supervisor
Mobil Service Station
01.2016 - 12.2016
Post Graduate Diploma - Business Management, Small And Medium Enterprise
Aspire 2
Bachelor Of Commerce -
Guru Nanak Dev University
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