Raquel Lima
Phillipstown,Christchurch
Summary
Proven to excel in customer service and problem-solving, I significantly enhanced guest satisfaction at Rutherford Hotel Nelson. Adept in team collaboration and adept at learning system operations, my background spans reception, bakery assistance, and housekeeping, consistently delivering beyond expectations without direct supervision.
Overview
6
6
years of professional experience
Work History
Receptionist
Rutherford Hotel Nelson
Nelson, Tasman
2024.05 - 2025.01
- Sent confirmation details to guests while maintaining a high level of customer service during check-in and check-out.
- Coordinated supply inventory and distribution to support housekeeping operations.
Front Desk Guest Service Agent
Sudima Hotel
CBD, Christchurch
2023.10 - 2024.05
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Ensured all reservations were properly documented in the system.
- Handled guest arrival and ensured smooth check-in procedure.
Bakery Assistant
New World Three Parks Supermarket
Wanaka
2020.01 - 2022.01
- Executed consistent stock replenishment and rotation for efficient movement.
- Contributed to bakery product creation on demand.
Housekeeper
Oaks Queenstown Shores Resort
Queenstown
2019.01 - 2020.01
- Provided exceptional customer assistance, ensuring satisfaction and resolving inquiries efficiently.
- Refreshed sleeping arrangements by changing linens.
Education
English for speakers of Other Languages -
Auckland English Academy
Auckland, Auckland12.2019
First Aid Course -
NAV Treinamentos
Recife, Brazil12.2015
Flight Attendant Course -
NAV Treinamentos
Recife, Brazil12.2015
Skills
- Customer service
- Team player
- Good work ethic
- Verbal and written skills
- Conflict Management
- Problem solving
- Self-started
- Comfortable to lean on system operation
Timeline
Receptionist
Rutherford Hotel Nelson
2024.05 - 2025.01
Front Desk Guest Service Agent
Sudima Hotel
2023.10 - 2024.05
Bakery Assistant
New World Three Parks Supermarket
2020.01 - 2022.01
Housekeeper
Oaks Queenstown Shores Resort
2019.01 - 2020.01
English for speakers of Other Languages -
Auckland English Academy
First Aid Course -
NAV Treinamentos
Flight Attendant Course -
NAV Treinamentos