Raquel O'Connor
Kaitaia
Summary
I am a dedicated and adaptable individual with over 15 years of diverse experience across various fields. I am a fast learner, trustworthy, and
reliable, with a down to-earth and easy-going approach to both team and independent work environments. As a mother of three, I’ve
developed strong multitasking, time-management, and problem-solving skills, allowing me to balance personal and professional responsibilities
effectively. I take pride in delivering high-quality work and continuously seek opportunities to improve in every role I undertake. Whether
collaborating with a team or working independently, I am always eager to contribute, learn, and excel in any position.
Overview
9
9
years of professional experience
Work History
Accounting Assistant
Rogers and Associates Accounting
06.2019 - 12.2019
- This was another temporary job i took while i was pregnant with my second child.
- I worked within a team of 4 (2 Accountants and 2 Assistants - myself included)
- Assisted in tax preparation, ensuring accurate and compliant submissions.
- Input financial data and produced reports using MYOB.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Handled day-to-day accounting processes to drive financial accuracy.
- Processed weekly payroll for the 4 employees, ensuring timely and accurate compensation.
Private Cleaner
TBL Cleaning
10.2018 - 04.2019
- I worked as a private cleaner within a team of 6, we serviced the Sutherland Shire, NSW area and sometimes beyond
- Reduced allergens and improved overall air quality through regular dusting, vacuuming, and mopping.
- Developed strong relationships with clients through effective communication and exceptional service delivery, leading to repeat business opportunities.
- Maintained a high level of professionalism by respecting client privacy and confidentiality at all times, fostering trust within the working relationship.
- Efficiently managed time to complete all assigned tasks within specified deadlines while maintaining high-quality work standards.
- Exceeded client expectations by going above and beyond standard duties such as tidying unexpected messes or addressing unique requests promptly.
- Performed deep-cleaning tasks for special events, ensuring immaculate presentation and positive guest impressions.
- Utilized eco-friendly cleaning products when requested or appropriate, promoting sustainable practices and reducing the environmental impact of household maintenance.
Au Pair/Nanny
Private Family
09.2016 - 11.2016
- This was a temporary job I took on while the Family's usual Nanny was away on holiday.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Transported children safely to school, activities and appointments on time.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Developed creative activities to encourage physical, social and emotional growth.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Taught children to organize toys, wash hands, and share by leading by example.
- Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
- Ensured household cleanliness by performing light housekeeping tasks such as laundry, tidying up toys or organizing play spaces.
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Kept children's areas neat and clean.
- Provided reliable transportation to various appointments, activities, and outings while maintaining safety standards.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Organized age-appropriate educational trips to local museums, parks, zoos stimulating curiosity about the world around them.
Childcare worker
Making a difference Childcare
10.2015 - 08.2016
- I was working towards my Level 3 ECE Certificate
- Working within a team of 8 educators
- Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
- Prevented behavioral issues with proactive management strategies that encouraged self-regulation among the children.
- Maintained a safe and clean environment for the children by adhering to health and safety protocols.
- Enhanced children''s social skills by facilitating group activities and promoting positive interactions.
- Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Managed daily routines, including meal preparation and nap times, ensuring a structured and nurturing environment for the children.
- Promoted language development by incorporating storytelling, music, and conversation into daily activities.
- Assisted children with special needs by effectively implementing accommodations for their success in various tasks.
- Developed age-appropriate lesson plans to engage children and foster cognitive growth.
- Developed age-appropriate activities and crafts to engage children.
- Encouraged children to develop healthy social and emotional skills.
Café Assistant/Barista
HIT Cafe
06.2014 - 10.2015
- Assisted in maintaining a clean and organized workspace for excellent cafe presentation and efficient workflow.
- Contributed to inventory management by restocking supplies, reducing waste, and tracking expired products.
- Upheld cafe reputation by consistently delivering high-quality beverages that met brand standards.
- Participated in team meetings to improve overall store operations and customer experience.
- Provided exceptional customer service by addressing concerns, answering questions, and engaging in friendly conversation with patrons.
- Received positive feedback from customers on beverage quality, leading to an increase in repeat business.
- Handled cash transactions accurately and efficiently, ensuring proper change and receipts were given for each purchase.
- Aided baristas during busy shifts, expediting drink orders seamlessly for improved customer experience.
- Enhanced customer satisfaction by providing efficient and friendly service while preparing beverages.
- Developed strong product knowledge to provide accurate information and recommendations to customers.
- Helped maintain a safe work environment by following health codes and regulations throughout daily operations.
- Demonstrated attention to detail when preparing beverages according to specific customer requests or dietary needs.
- Collaborated with fellow team members to ensure timely completion of tasks during peak hours, resulting in reduced wait times for customers.
- Maintained regular and consistent attendance and punctuality.
Retail Sales Assistant
Liquor King
03.2013 - 01.2014
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Improved store appearance with effective merchandising and creative displays.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Greeted customers and provided outstanding customer service.
Cafe Assistant
Kauri Kingdom Cafe
02.2011 - 03.2012
- Maintained clean and attractive product displays to entice customer purchases.
- Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.
- Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
- Promoted a positive work environment through clear communication and teamwork among staff members.
- Tracked food production levels, meal counts, and supply costs.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Waitress
The Orana
08.2010 - 01.2011
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Certificate - Level 4 - Study And Employment - Health
North Tec
Kaitaia07-2024
Certificate - Level 3 - Study And Employment Pathways - Health
North Tec
Kaitaia, NZ11-2023
Diploma in Enrolled Nursing - Nursing
North Tec
KaitaiaSkills
- Patience and empathy
- Activity planning
- Health and wellness promotion
- Positive reinforcement
- Child development
- Care planning
- Literacy support
- Parental communication
- Social skills promotion
- Social development
- Inclusive environment creation
- Language development
Timeline
Accounting Assistant
Rogers and Associates Accounting
06.2019 - 12.2019
Private Cleaner
TBL Cleaning
10.2018 - 04.2019
Au Pair/Nanny
Private Family
09.2016 - 11.2016
Childcare worker
Making a difference Childcare
10.2015 - 08.2016
Café Assistant/Barista
HIT Cafe
06.2014 - 10.2015
Retail Sales Assistant
Liquor King
03.2013 - 01.2014
Cafe Assistant
Kauri Kingdom Cafe
02.2011 - 03.2012
Waitress
The Orana
08.2010 - 01.2011
Certificate - Level 4 - Study And Employment - Health
North Tec
Certificate - Level 3 - Study And Employment Pathways - Health
North Tec
Diploma in Enrolled Nursing - Nursing
North Tec
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