Rashaan So'e
Auckland ,AUK
Summary
Dynamic sales professional with a proven track record at ADT Security NZ, excelling in customer retention and sales optimization. Skilled in HubSpot and Salesforce, I leverage consultative sales approaches to exceed targets and enhance client relationships. Recognized for increasing client satisfaction through exceptional service and strategic collaboration.
Overview
3
3
years of professional experience
Work History
Sales & Retention
ADT Security NZ
10.2024 - Current
- Increased client retention by offering exceptional after-sales support and timely troubleshooting assistance.
- Streamlined sales processes for improved efficiency, resulting in higher productivity and better time management among team members.
- Collaborated with data entry and service teams to address customer concerns promptly, resulting in improved client experience and exceeded sales target.
- Consistently exceeded sales goals through attentive service and expert knowledge of company products.
- Participated in weekly sales meetings to discuss performance metrics, and sharing key findings on customer trends to help sales team efficiency.
- Cultivated relationships with key internal and external stakeholders (Clients, Leadership, Suppliers, Vendors) to mitigate low retention rates and exceed sales target.
Insides Sales Specialist
Tradify
02.2023 - 06.2024
- Assisted in managing customer inquiries and providing product information to enhance client satisfaction.
- Supported sales team by updating CRM system with lead statuses, client interactions, creating custom prospecting list.
- Collaborated with marketing to develop promotional materials and presentations for potential clients.
- Participated in training sessions to enhance product knowledge and sales techniques for effective selling strategies.
- Increased sales revenue by efficiently managing a high volume of inbound leads and promptly responding to customer inquiries.
- Present and demonstrate Tradify's software to trialist and potential customers via Microsoft teams or Webinar
Business Sales Consultant
Employsure
07.2022 - 02.2023
- Utilising existing data, marketing campaigns, and company seminars to create interest and build client relationships.
- Close communication with partnered field sales managers in order to plan out our approach toward marketing the business to different industries.
- Responding to prospects website inquiries, maintaining call records and communications.
- Arranging telephone, Zoom/Teams and Face-to-Face meetings with Business Development Managers and sales support for prospecting clients.
- Telemarketing Corporate seminars either face-to-face and via Zoom/Teams, creating own pool of leads for prospecting clients.
- Self-sourcing and generating own leads via Linkedin, Google or Other means.
Education
Certificate in Business Studies - Business
Auckland University of Technology
Auckland, NZ06-2022
Skills
- Customer retention
- Sales optimization
- Skilled in HubSpot, Salesforce, and MAStermind
- Customer relationship management
- Cold calling expertise
- CRM proficiency
- Sales pipeline management
- Customer service
- Consultative sales approach
Timeline
Sales & Retention
ADT Security NZ
10.2024 - Current
Insides Sales Specialist
Tradify
02.2023 - 06.2024
Business Sales Consultant
Employsure
07.2022 - 02.2023
Certificate in Business Studies - Business
Auckland University of Technology