Rashi Jakhmola

• Contacting customers (Outbound) via telephone and/or written correspondence (emails/letters/SMS) from the 90+ days ledger
• Negotiate arrangements for repayment of arrears and prepare submissions for restructuring of existing contracts where appropriate (e.g Hardship, Loan Extension or Refinance etc)
• Issuing Repossession Warning Notice, Property Law Act, Field Visits and Desktop Investigation for overdue loan accounts if needed
• Ensure all compliance obligations are met (i.e Credit Contracts and Consumer Finance Act, Privacy Act, etc.)
• Provide ongoing contribution to the development of the department and any other duties as deemed necessary by the Team Leader - Collections
• Look to constantly enhance the processes to ensure that the best result is reached in a cost-effective and timely manner
• Achieve all compliance requirements
• Ensure the best interests of customers are foremost in all actions and activities, aligned with Heartland Bank's brand values
• Improved client credit scores by providing personalized credit counselings and developing effective debt management plans.
• Managed a diverse client portfolio by offering tailored solutions and maintaining consistent communication to meet their unique needs.

Achievements:

• As an integral part of the team, I actively contribute to the onboarding process by providing guidance and support to new team members who partner with me for on-the-job training. My role involves facilitating a seamless integration for new joiners, ensuring a comprehensive understanding of the processes and fostering a collaborative and inclusive work environment
• I was nominated to be Software Tester in my company considering my KPI's and process knowledge where I played a pivotal role in ensuring the smooth transition of new software implementations. In the pre-live environment, I meticulously conducted testing to identify and address potential issues, minimizing the impact on business operations. My responsibilities included thorough testing procedures, bug identification, and collaborating with the development team to enhance the software's functionality and reliability before its integration into the live environment.

• Generate a minimum number of sales and customer interactions per working day (as stipulated by the Customer Support Centre Manager as it may vary from time to time)
• Make recommendations and offer advice on the best plans or products available in the NZ marketplace and help with technical, plan or product queries until resolved
• Delivering consistency excellent customer satisfaction and first 'call' resolution is the aim of every interaction with a customer
• Contribute to collating valuable customer feedback for all NZ Compare partners
• Communication with partners regarding Unique Customer Sign-Ups.

• Create a welcoming environment engaging with all guests by greeting, smiling and assisting
• Shoot high-quality photos with minimal editing ensuring they meet Magic Memories
• Edit, print, and pack photos promptly
• Ensure story books are delivered to the sales area in a frequent and timely manner
• Confident in the selling process with the team and engaging with every guest
• Opening and Closing of Site, Maintaining EFTPOS, and Daily Sheets.

• Prepare recommendations on Venture Investments including Travel Lab, 1000 Sherpas, and Travel 4 Kiwis
• Prepare full business plans including revenue statements, cash flow statements, and balance sheets for use in investor memorandums and other presentation documents
• Financial models including forecasts for travel ventures
• Assist with business valuations and Investment Decision Analysis
• I also worked on Xero.

• I worked in Intelenet for an airline process EasyJet
• My job was to evaluate the claim forms filled by the customers and process the claims as per the DPA (Data Protection Act) stated by the EU Regulations
• I also had to check the FDR (Flight Disruption Report) of the passenger's flight, who is claiming expenses/compensation
• Check if the receipts sent by the passenger are valid and process the claim accordingly
• To pick our cases, process our claims, and extract all the customer and relevant information to the claim we used 'Kana' software used by EasyJet for customer relationships
• To make all the changes on their claims and for payment initiation, we used a system 'eRes CRS'
• I also worked as an SME (Subject Matter Expert), and trained new joiners on the process with the trainer.