Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rashmeet Kaur

Whangarei,NTL

Summary

Adaptable, quick-learning customer service professional with experience in customer service and administration. Well-versed in handling customer complaints and resolving customer issues with great satisfaction. Possesses strong analytical skills, a hardworking, enthusiastic, and well-organized individual. Offers a unique combination of collaborative and leadership strengths, characterized by refined critical thinking, decision-making, and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Team Leader

Dollarama Montrose Road
09.2023 - 01.2025
  • Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
  • Worked with customer service representatives to handle escalated customer issues.
  • Managed team workload to reach targets for specific tasks.
  • Worked with customer service to handle escalated customer issues.
  • Delegated tasks effectively, ensuring optimal utilization of each team member''s skills and capabilities.

Education Assistant, Special Needs

District School Board Of Niagara
04.2023 - 01.2025
  • Enhanced student learning by implementing personalized instructional strategies for special needs individuals.
  • Facilitated small group instruction to enhance individualized learning opportunities for special needs students.
  • Assisted in the integration of assistive technology devices and tools, promoting accessibility and independence among students.
  • Fostered positive relationships between special needs students and their general education peers through inclusive activities.

Kitchen Hand

McDonald's Lundy's Lane
06.2021 - 09.2023
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Education

Educational Assistance Diploma - Special Needs

Niagara College
Welland Campus
06-2023

Bachelor of Arts - Arts Education

Bhai Gurdas College
Punjab, India
01-2019

Skills

  • Performance monitoring
  • Microsoft Office Suite
  • Team supervision
  • Work Planning and Prioritization
  • Staff training
  • People management
  • Workflow management
  • Hygiene support

Certification

Smart Serve

Food Safety (Food Handling) Certification

First Aid and CPR Certification

Security Guard License

Timeline

Assistant Team Leader

Dollarama Montrose Road
09.2023 - 01.2025

Education Assistant, Special Needs

District School Board Of Niagara
04.2023 - 01.2025

Kitchen Hand

McDonald's Lundy's Lane
06.2021 - 09.2023

Educational Assistance Diploma - Special Needs

Niagara College

Bachelor of Arts - Arts Education

Bhai Gurdas College

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Rashmeet Kaur