Summary
Overview
Work History
Education
Skills
References
Timeline
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Rashmi Alagiyawanna

Hamilton,WKO

Summary

Experienced quality assurance and technical support professional with a proven track record in test case development and problem analysis. Demonstrated ability to enhance product quality and customer satisfaction through effective collaboration with development teams. Strong communication skills facilitate clear understanding of technical issues and solutions.

Overview

5
5
years of professional experience

Work History

Support Consultant

Story Park (PVT) LTD
Te Aro, Welington
04.2025 - Current
  • Provided technical support to customers via phone, email, and live chat.
  • Monitored usage trends for supported products or services to identify potential areas of improvement.
  • Participated in weekly meetings with management team to discuss current initiatives.
  • Recommended appropriate products or services based on individual customer needs.
  • Implemented changes based on feedback from internal teams or external sources.

QA Engineer

Proitzen (PVT) LTD
Colombo, Sri Lanka
01.2023 - 04.2025
  • Developed test cases for software applications to ensure quality standards.
  • Executed functional and regression tests on various platforms and environments.
  • Documented test results and logged issues in tracking systems effectively.
  • Participated in team meetings to discuss project requirements and testing strategies.
  • Reviewed application specifications to understand testing requirements clearly.
  • Conducted functional, regression, performance, integration and user acceptance testing.
  • Identified and documented any defects found during the course of testing.
  • Created detailed bug reports with steps to reproduce identified issues.

Associate QA Engineer

Exactpro (PVT) LTD
Colombo, Sri Lanka
05.2022 - 10.2022
  • Completed unit and regression tests on software and individual modules.
  • Maintained up-to-date knowledge of industry quality standards and regulatory requirements.
  • Analyzed quality metrics and data to identify trends and areas for improvement.
  • Designed and executed test plans for product validation and reliability testing.
  • Performed root cause analysis for detected faults and developed corrective actions.

Automation Associate QA Engineer

Virtusa (PVT) LTD
Colombo, Sri Lanka
10.2020 - 05.2022
  • Conducted software testing to identify bugs and ensure quality standards.
  • Collaborated with developers to understand requirements and improve testing processes.
  • Executed manual and automated tests using industry-standard tools and frameworks.
  • Reported defects and tracked them through resolution in a defect management system.
  • Assisted in developing test plans based on project specifications and requirements.
  • Created detailed reports of the test results after conducting tests.
  • Ensured all software products met quality standards before release.

Education

Master of Science - Information Technology

University of Waikato
Hamilton, NZ
02-2025

Bachelor of Science - Information Technology

Sri Lanka Institute of Informaton Technology
Sri Lanka
02-2023

Skills

  • Software testing
  • Quality assurance
  • Technical support
  • Test case development
  • Problem analysis
  • Customer relationship management
  • Team development
  • Support services
  • Documentation skills
  • Teamwork and collaboration
  • Remote support

References

References available upon request.

Timeline

Support Consultant

Story Park (PVT) LTD
04.2025 - Current

QA Engineer

Proitzen (PVT) LTD
01.2023 - 04.2025

Associate QA Engineer

Exactpro (PVT) LTD
05.2022 - 10.2022

Automation Associate QA Engineer

Virtusa (PVT) LTD
10.2020 - 05.2022

Master of Science - Information Technology

University of Waikato

Bachelor of Science - Information Technology

Sri Lanka Institute of Informaton Technology

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Rashmi Alagiyawanna