Rashmi Yapa
Jacks Point,New Zealand
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Actively seeking administrative roles to contribute to organizational success and personal development.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
NPD
Frankton, queenstown
2026.02 - Current
- Processed orders and managed transactions accurately.
- Promoted high customer satisfaction by resolving problems with friendly service.
- Collaborated with team members to ensure timely meal service.
Grocery & checkout Operator
New world
Queenstown, New Zealand
2025.06 - 2025.12
- Deliver friendly and efficient customer service.
- Operate checkout systems and handle cash/card transactions.
- Replenish shelves, and maintain store presentation.
- Support grocery department operations by taking stock, etc.
- Work effectively in a fast-paced retail environment.
Online sales assistant
New world
Queenstown, New Zealand
2024.03 - 2025.06
- Process online grocery orders accurately and efficiently.
- Pick and pack customer orders to high-quality standards.
- Communicate with customers regarding substitutions and queries.
- Ensure customer satisfaction with the online shopping experience.
- Work collaboratively with team members to meet deadlines.
Material Coordinator
Hardware Store - Sithumina
Gampaha, Sri Lanka
2022.04 - 2023.04
- Provided customer service and product assistance.
- Processed orders and maintained records.
- Handled data entry and stock coordination.
- Supported daily store operations.
Resource Mapping - Trainee
Sustainable Energy Authority
Colombo, Sri Lanka
2021.02 - 2021.06
- Conducted data analysis and GIS mapping.
- Contributed to the solar energy research project.
- Assisted with planning and reporting tasks.
- Worked effectively as part of a project team.
Banking Assistant - Trainee
Bank Of Ceylon
Gampaha, Sri Lanka
2017.03 - 2018.09
- Supported front-office customer service.
- Assisted with routine banking operations.
- Maintained accuracy and confidentiality.
Education
BSc. (Hons) - Town and Country Planning
University of Moratuwa
Sri Lanka2022-03
Certificate Course - Autocad (2D & 3D)
Lalith AthulathMudali Vocational Training College
Rathmalana, Sri Lanka2020-01
Secondary Education - Advance Level
Rathnavali Balika College
Gampaha, Sri Lanka2016-01
Diploma - Information Technology with E-Commerce
Esoft Metro campus
Gampaha, Sri Lanka2014-01
Primary Education - Ordinary Level
Presidents Collage
Minuwangoda, Sri Lanka2013-01
Skills
- Positive attitude
- Self-management
- Willingness to learn
- Self-learning skills
- Effective time management
- Good communication
- Physical fitness
- Strong computer skills with competency in MS Office, systems savvy, and data entry
- Fast adaptation to software
Accomplishments
- Research (published), GIS related Examination of the Spatio-Temporal Urban Growth Patterns Using DMSP-OLS Night-Time Lights Data: An Experiment in Urban Areas, Sri Lanka., FARU 2022 - 15th International Research Conference, https://doi.org/10.31705/FARU.2022.4
- Experience, Got great experience from working with spatial planning projects in Galle working with International team (Latrobe University, Monash and Queensland University collaboration) University of Moratuwa - under degree of BSc. (Hons) Town and Country Planning.
- Dean's List, Selected Dean's list (2019/2020 semester 6, 2020/2021 semester 7, 2020/2021 semester 8)
Community And Volunteer Experience
- YPF (Young Planning Forum), Colombo, 2019 to Now, Student Member.
- Faculty Art Circle, University of Moratuwa, 2017 - 2021, Member, Arts, Event Organizing, Event Decorations
- Scout Team (Negombo District Scouts Association), 2011 - 2013, Member, Participated in social volunteering projects, Community cleanup, Recycling and Awareness projects, etc., Scout workshops, Scout Jamboree, etc.
Timeline
Customer Service Representative
NPD
2026.02 - Current
Grocery & checkout Operator
New world
2025.06 - 2025.12
Online sales assistant
New world
2024.03 - 2025.06
Material Coordinator
Hardware Store - Sithumina
2022.04 - 2023.04
Resource Mapping - Trainee
Sustainable Energy Authority
2021.02 - 2021.06
Banking Assistant - Trainee
Bank Of Ceylon
2017.03 - 2018.09
BSc. (Hons) - Town and Country Planning
University of Moratuwa
Certificate Course - Autocad (2D & 3D)
Lalith AthulathMudali Vocational Training College
Secondary Education - Advance Level
Rathnavali Balika College
Diploma - Information Technology with E-Commerce
Esoft Metro campus
Primary Education - Ordinary Level
Presidents Collage