Rashmi Yapa
Jacks Point,New Zealand
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Actively seeking administrative roles to contribute to organizational success and personal development.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
NPD
Frankton, queenstown
02.2026 - Current
- Processed orders and managed transactions accurately.
- Promoted high customer satisfaction by resolving problems with friendly service.
- Collaborated with team members to ensure timely meal service.
Grocery & checkout Operator
New world
Queenstown, New Zealand
06.2025 - 12.2025
- Deliver friendly and efficient customer service.
- Operate checkout systems and handle cash/card transactions.
- Replenish shelves, and maintain store presentation.
- Support grocery department operations by taking stock, etc.
- Work effectively in a fast-paced retail environment.
Online sales assistant
New world
Queenstown, New Zealand
03.2024 - 06.2025
- Process online grocery orders accurately and efficiently.
- Pick and pack customer orders to high-quality standards.
- Communicate with customers regarding substitutions and queries.
- Ensure customer satisfaction with the online shopping experience.
- Work collaboratively with team members to meet deadlines.
Material Coordinator
Hardware Store - Sithumina
Gampaha, Sri Lanka
04.2022 - 04.2023
- Provided customer service and product assistance.
- Processed orders and maintained records.
- Handled data entry and stock coordination.
- Supported daily store operations.
Resource Mapping - Trainee
Sustainable Energy Authority
Colombo, Sri Lanka
02.2021 - 06.2021
- Conducted data analysis and GIS mapping.
- Contributed to the solar energy research project.
- Assisted with planning and reporting tasks.
- Worked effectively as part of a project team.
Banking Assistant - Trainee
Bank Of Ceylon
Gampaha, Sri Lanka
03.2017 - 09.2018
- Supported front-office customer service.
- Assisted with routine banking operations.
- Maintained accuracy and confidentiality.
Education
BSc. (Hons) - Town and Country Planning
University of Moratuwa
Sri Lanka03-2022
Certificate Course - Autocad (2D & 3D)
Lalith AthulathMudali Vocational Training College
Rathmalana, Sri Lanka01-2020
Secondary Education - Advance Level
Rathnavali Balika College
Gampaha, Sri Lanka01-2016
Diploma - Information Technology with E-Commerce
Esoft Metro campus
Gampaha, Sri Lanka01-2014
Primary Education - Ordinary Level
Presidents Collage
Minuwangoda, Sri Lanka01-2013
Skills
- Positive attitude
- Self-management
- Willingness to learn
- Self-learning skills
- Effective time management
- Good communication
- Physical fitness
- Strong computer skills with competency in MS Office, systems savvy, and data entry
- Fast adaptation to software
Accomplishments
- Research (published), GIS related Examination of the Spatio-Temporal Urban Growth Patterns Using DMSP-OLS Night-Time Lights Data: An Experiment in Urban Areas, Sri Lanka., FARU 2022 - 15th International Research Conference, https://doi.org/10.31705/FARU.2022.4
- Experience, Got great experience from working with spatial planning projects in Galle working with International team (Latrobe University, Monash and Queensland University collaboration) University of Moratuwa - under degree of BSc. (Hons) Town and Country Planning.
- Dean's List, Selected Dean's list (2019/2020 semester 6, 2020/2021 semester 7, 2020/2021 semester 8)
Community And Volunteer Experience
- YPF (Young Planning Forum), Colombo, 2019 to Now, Student Member.
- Faculty Art Circle, University of Moratuwa, 2017 - 2021, Member, Arts, Event Organizing, Event Decorations
- Scout Team (Negombo District Scouts Association), 2011 - 2013, Member, Participated in social volunteering projects, Community cleanup, Recycling and Awareness projects, etc., Scout workshops, Scout Jamboree, etc.
Timeline
Customer Service Representative
NPD
02.2026 - Current
Grocery & checkout Operator
New world
06.2025 - 12.2025
Online sales assistant
New world
03.2024 - 06.2025
Material Coordinator
Hardware Store - Sithumina
04.2022 - 04.2023
Resource Mapping - Trainee
Sustainable Energy Authority
02.2021 - 06.2021
Banking Assistant - Trainee
Bank Of Ceylon
03.2017 - 09.2018
BSc. (Hons) - Town and Country Planning
University of Moratuwa
Certificate Course - Autocad (2D & 3D)
Lalith AthulathMudali Vocational Training College
Secondary Education - Advance Level
Rathnavali Balika College
Diploma - Information Technology with E-Commerce
Esoft Metro campus
Primary Education - Ordinary Level
Presidents Collage