Rashna Chand
Suva,Fiji
Summary
I am an enthusiastic and detail-oriented professional eager to contribute my skills as a Credit Officer, Customer Service Officer, Bank Teller (Part-Time), or Analyst. With a strong background in banking and customer service, I am passionate about delivering exceptional results and fostering positive client relationships. I am excited to apply my skills through my dedication and expertise in the banking sector.
Overview
3
3
years of professional experience
Work History
Analyst
HFC Bank
Suva, Fiji
11.2023 - Current
- Assisted with financial analysis and preparation of business loan proposals.
- Conducted credit and loan analysis for SME customers (facilities up to $5 million).
- Structured loan deals to meet both bank risk requirements and customer business needs.
- Supported the credit approval process by preparing financial spreads, risk assessments, and supporting documentation.
- Currently handles commercial customer loan applications from initiation through approval stages.
- Ensured all credit proposals complied with internal credit policies, regulatory requirements, and risk limits.
- Worked closely with Relationship Managers, Credit Managers, and Legal teams during deal structuring and approval.
- Maintained accurate credit files for audit and regulatory purposes.
Customer Service Officer / Bank Teller (Part-Time)
HFC Bank
Suva, Fiji
11.2022 - 10.2023
- Served as a Customer Service Officer for 6 months and as a Banking Assistant for 6 months.
- Opened savings and cheque accounts, card replacements, internet banking registrations, and resolution of general banking issues.
- Maintained accurate customer records in core banking systems in line with KYC and AML regulations.
- Verified customer identity documents and ensured compliance with internal policies and regulatory requirements.
- Resolved customer complaints professionally, improving customer satisfaction and retention.
- Cross-sold banking products such as savings accounts, loans, and digital banking services.
- Processed over 50 transactions daily with high accuracy and compliance.
- Assisted in staff training and ensured adherence to internal controls, risk management, and audit standards.
Credit Officer
Tappoo Pte Ltd
Suva, Fiji
09.2022 - 10.2022
- Collected, verified, and organized required financial documentation for credit assessments.
- Assisted in preparing monthly financial reports and ensured accurate data entry into internal systems.
Education
Bachelor of Commerce - Accounting and Finance
University of South Pacific
01.2022
Fiji Seventh Form Examination -
Labasa Sangam (SKM) College
01.2018
Certificate of Pass -
Labasa Sangam Primary School
Skills
- Risk Assessment
- Analytical Thinking
- Relationship Building
- Data Analysis
- SME & Commercial Credit Analysis
- Cash Flow & Ratio Analysis
- MS Excel
- MS Word
- Communication
- Interpersonal Skills
Accomplishments
- Best Team – Research & Analysis Department
- Certificate & Trophy – Academic Works
Hobbies and Interests
- Problem-Solving Activities
- Team Sports
- Travel & Cultural Exchange
References
- Ashwinder Kaur, Customer Service Officer / Teller (Branch Manager)
- Angelina Ratuivaka, Assistant Branch Manager
- Kadirka Jagasath, Lending Manager, 8378571
- Madin Leataki, Manager, 9299675
Timeline
Analyst
HFC Bank
11.2023 - Current
Customer Service Officer / Bank Teller (Part-Time)
HFC Bank
11.2022 - 10.2023
Credit Officer
Tappoo Pte Ltd
09.2022 - 10.2022
Bachelor of Commerce - Accounting and Finance
University of South Pacific
Fiji Seventh Form Examination -
Labasa Sangam (SKM) College
Certificate of Pass -
Labasa Sangam Primary School