Rashpal Sandhu
linwood, Christchurch,CAN
Summary
Customer oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Courier Contractor
Aramex
09.2023 - 10.2024
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Provided excellent customer service during pick-ups and deliveries, fostering strong rapport with clients for repeat business opportunities.
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Operated scanning devices efficiently, ensuring accurate input of package data into the tracking system.
- Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
- Followed company policies and procedures during shift.
- Delivered packages to customer doorsteps and business offices.
- Followed safety procedures and regulations to protect packages and vehicles.
Store Manager
The bottle-0
05.2022 - 01.2023
- Making sure customers are happy with the service and products
- Delegating duties
- Helping to implement store policies
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Routing sales productivity reports to staff
- Reporting to store manager daily bases
- Handling cash and end of day checking
- Managing store cleanliness
- Dealing with customer complaints and issues Implementation of safety and wellbeing policies to enabling a safe and hazard free work environment for all staff
- Answered product questions with up-to-date knowledge of sales and promotions.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Assistant Store Manager
The liquor store
09.2021 - 01.2022
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored progress by establishing plans, budgets and measuring results.
- Created effective business plans to focus strategic decisions on long-term objectives.
Store Manager
Thirsty liquor
01.2017 - 01.2021
- Arranging prices and promotion of product
- Ordering stock
- Hiring and firing of staff
- Dealing with suppliers
- Making roaster, arranging staff
- Financial administration of business
- Ensuring store policy run according to franchise requirements
- Working according to sale of liquor act 2012
- Proper health and safety training to staff
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Assistant Manager
Liquor center
01.2014 - 01.2017
- Making sure customers are happy with the service and products
- Delegating duties
- Helping to implement store policies
- Routing sales productivity reports to staff
- Reporting to store manager daily bases
- Handling cash and end of day checking
- Managing store cleanliness
- Dealing with customer complaints and issues Implementation of safety and wellbeing policies to enabling a safe and hazard free work environment for all staff
Crew Member
Dominos
06.2013 - 12.2013
- Set up of the Store
- Taking orders and serving accordingly
- Customer interaction and feedback
- Helping prepare pizza
- Delivery order
Crew member
Price
11.2012 - 05.2013
- Set up of the Store
- Customer services
- Cleaning the store when closing
- Organizing the warehouse
- Doing deliver to other store
Education
Some College (No Degree) - Diploma in Business Studies Level-7
Waikato Institute of Technology
Matriculation -
C.B.S.E Board
BBA - Business
Punjab Technical University
03.2010
Skills
- Store Opening and Closing
- Sales Strategies
- Payroll Management
- Store Operations Oversight
- Recruiting and Hiring
- Staff Supervision
- Documentation and Reporting
- Shift Scheduling
- Cash Management
- Inventory Management
- Customer Service
- Pricing Strategies
- Verbal and Written Communication
- Training Management
- Decision Making
- Budget Control
- Sales Promotion
- Hiring and Onboarding
- Cost Reduction
- Punctuality
- Package handling
- Route planning
Certification
- Current duty manager-valid till oct 2024
Additional Information
- Reference
- Available on request
- Immigration Status
- New zealand permanent residence
Timeline
Courier Contractor
Aramex
09.2023 - 10.2024
Store Manager
The bottle-0
05.2022 - 01.2023
Assistant Store Manager
The liquor store
09.2021 - 01.2022
Store Manager
Thirsty liquor
01.2017 - 01.2021
Assistant Manager
Liquor center
01.2014 - 01.2017
Crew Member
Dominos
06.2013 - 12.2013
Crew member
Price
11.2012 - 05.2013
Matriculation -
C.B.S.E Board
BBA - Business
Punjab Technical University
Some College (No Degree) - Diploma in Business Studies Level-7
Waikato Institute of Technology
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