Rasika Jayaratne
Auckland
Summary
Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. A seasoned leader with 30 years of experience overseeing the day-to-day operations of the branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
30
30
years of professional experience
Work History
Branch Manager
Seylan Bank
, Akuressa, Beliatta & Kamburupitiya, Sri Lanka
09.2014 - 03.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Created reports summarizing operational performance metrics for senior management review.
- Participated in community events to promote brand awareness.
- Identified opportunities for process improvement initiatives within the branch.
Assistant Branch Manager
Seylan Bank
, Akuressa, Sri Lanka
01.2012 - 08.2014
- Provided training to new employees on company policies and procedures.
- Organized special events such as seminars or workshops related to banking services.
- Provided leadership and direction to staff members to ensure efficient operations of the branch.
- Coordinated marketing activities such as promotional campaigns, advertising.
- Analyzed financial data and prepared reports on the branch's performance for senior management.
Executive Officer
Seylan Bank
, Hambantota & Koggala, Sri Lanka
01.2007 - 12.2011
- Analyzed financial data and prepared comprehensive reports for the senior management team.
- Monitored the performance of staff members to ensure compliance with company standards.
- Resolved customer complaints promptly while maintaining high levels of service quality.
- Managed daily operations including budgeting, forecasting, accounting, payroll and personnel administration.
- Participated in meetings with executives from other organizations to facilitate collaboration efforts.
Banking Officer
Seylan Bank
, Beliatta, Sri Lanka
09.1998 - 12.2006
- Developed relationships with customers to increase sales of bank services.
- Processed loan applications, evaluated creditworthiness, and approved or denied loans.
- Maintained accurate records of customer account transactions.
Banking Assistant
Seylan Bank
, Matara, Sri Lanka
08.1994 - 08.1998
- Assisted customers with opening new accounts, answering inquiries, and processing transactions.
- Provided customer service by responding to emails and phone calls in a timely manner.
- Balanced daily cash drawers and reconciled discrepancies.
- Researched customer inquiries and resolved issues efficiently.
Education
Intermediate Banking Examination
Institute Of Bankers Of Sri Lanka
Sri Lanka12-2000
Credit Management
Institute Of Bankers Of Sri Lanka
Sri Lanka12-1999
Secondary Education
Royal College
Colombo 07, Sri Lanka12-1992
Skills
- Risk Mitigation
- Sales Development
- Operational Reports
- Performance Reviews
- Sales professional
- Financial Oversight
- Coaching and Mentoring
- Relationship Building
- Customer Service
- Employee Development
- Work Prioritization
- Excels in team leadership
- Relationship building and management
- Business development expertise
- Branch Operations Management
- Account analysis expertise
- Verbal/written communication
- Strong interpersonal skills
- Team Player
- Banking
Accomplishments
- All KPI Achievers in 2015 & 2022
- Achieved Marketing campaign targets.
Languages
English
Full Professional
References
- Lalantha Fernando
Regional Manager, Seylan Bank, Sri Lanka
+94775661621 / lalanthaf@seylan.lk
- Kusala DEdirisinghe
+64210456717
Timeline
Branch Manager
Seylan Bank
09.2014 - 03.2024
Assistant Branch Manager
Seylan Bank
01.2012 - 08.2014
Executive Officer
Seylan Bank
01.2007 - 12.2011
Banking Officer
Seylan Bank
09.1998 - 12.2006
Banking Assistant
Seylan Bank
08.1994 - 08.1998
Intermediate Banking Examination
Institute Of Bankers Of Sri Lanka
Credit Management
Institute Of Bankers Of Sri Lanka
Secondary Education
Royal College
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