Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. A seasoned leader with 30 years of experience overseeing the day-to-day operations of the branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
30
30
years of professional experience
Work History
Branch Manager
Seylan Bank
, Akuressa, Beliatta & Kamburupitiya, Sri Lanka
09.2014 - 03.2024
Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Developed strategies to increase customer satisfaction and loyalty.
Reviewed loan applications to ensure accuracy and compliance with regulations.
Conducted regular performance reviews for all employees in the branch.
Monitored financial performance of the branch on a monthly basis.
Implemented internal control procedures to minimize risk exposure and maximize profitability.
Provided guidance and support to team members regarding problem resolution and customer service issues.
Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Coordinated promotional campaigns for new products or services in order to boost sales revenue.
Ensured compliance with established policies, procedures and regulations governing banking operations.
Created reports summarizing operational performance metrics for senior management review.
Participated in community events to promote brand awareness.
Identified opportunities for process improvement initiatives within the branch.
Assistant Branch Manager
Seylan Bank
, Akuressa, Sri Lanka
01.2012 - 08.2014
Provided training to new employees on company policies and procedures.
Organized special events such as seminars or workshops related to banking services.
Provided leadership and direction to staff members to ensure efficient operations of the branch.
Coordinated marketing activities such as promotional campaigns, advertising.
Analyzed financial data and prepared reports on the branch's performance for senior management.
Executive Officer
Seylan Bank
, Hambantota & Koggala, Sri Lanka
01.2007 - 12.2011
Analyzed financial data and prepared comprehensive reports for the senior management team.
Monitored the performance of staff members to ensure compliance with company standards.
Resolved customer complaints promptly while maintaining high levels of service quality.
Managed daily operations including budgeting, forecasting, accounting, payroll and personnel administration.
Participated in meetings with executives from other organizations to facilitate collaboration efforts.
Banking Officer
Seylan Bank
, Beliatta, Sri Lanka
09.1998 - 12.2006
Developed relationships with customers to increase sales of bank services.
Processed loan applications, evaluated creditworthiness, and approved or denied loans.
Maintained accurate records of customer account transactions.
Banking Assistant
Seylan Bank
, Matara, Sri Lanka
08.1994 - 08.1998
Assisted customers with opening new accounts, answering inquiries, and processing transactions.
Provided customer service by responding to emails and phone calls in a timely manner.
Balanced daily cash drawers and reconciled discrepancies.
Researched customer inquiries and resolved issues efficiently.