RASIKA L WIJEKOON

As a trusted frontline officer with the Aviation Security Service (AvSec), I play a key role in ensuring the safety and security of passengers, staff, and aircraft at Christchurch International Airport. My responsibilities span both passenger interaction and behind-the-scenes operations, always in full compliance with CAA and ICAO standards.

Key Responsibilities:

• Conduct pre-flight screening of passengers, carry-on items, and checked baggage using X-ray and explosive trace detection equipment.
• Enforce access control protocols, monitor secure areas, and identify potential security threats.
• Operate as a Step-Up Team Leader for Team 2, overseeing daily operations, shift coordination, and mentoring team members.
• Appointed On-the-Job Trainer, responsible for guiding and evaluating new security officers to ensure operational readiness.
• Qualified Airside Driver, assisting with airside patrols and vehicle movement within restricted zones.
• Respond calmly and effectively to incidents, including emergency evacuations and unruly passengers.
• Provide excellent customer service while maintaining firm adherence to aviation security protocols and procedures.
• Collaborate closely with law enforcement, airport authorities, and airline staff to ensure a seamless and secure passenger experience.

As a member of the Onboard Service Crew leader aboard the Interislander ferry Kaitaki, I was responsible for delivering safe, efficient, and high-quality passenger services during daily crossings between New Zealand’s North and South Islands. This role required strong customer service, attention to safety, and the ability to remain calm and professional in a maritime environment.

Key Responsibilities:

• Delivered exceptional customer service to passengers, ensuring comfort and satisfaction throughout the journey.
• Operated within STCW (Standards of Training, Certification and Watchkeeping) maritime compliance requirements.
• Responded to onboard incidents, emergencies, and customer issues with professionalism and care.
• Managed cabin and public area preparation, passenger boarding, and disembarkation procedures.
• Handled food and beverage service in alignment with LCQ (Liquor Controller Qualification) and Food Safety regulations.
• Maintained a clean, safe, and welcoming environment onboard at all times.
• Participated in safety drills and emergency response practices as required under maritime protocols.

As Operations Manager at Centerpiece Events, I oversaw the day-to-day operations of a fast-paced events company specializing in décor, logistics, and event delivery. My role required multitasking across warehouse management, team leadership, client service, and seamless event coordination.

Key Responsibilities:

• Managed all warehouse and logistics operations, including inventory control, order dispatch, and return processing.
• Oversaw the pick, pack, and delivery process for event décor and equipment, ensuring timely and accurate fulfilment.
• Coordinated daily activities of full-time and casual staff, including rostering, training, and task delegation.
• Acted as the primary point of contact for clients, providing personalised service and ensuring expectations were met or exceeded.
• Liaised with event planners, venues, and suppliers to ensure smooth setup and pack-down of event spaces.
• Maintained accurate administrative records and ensured all operational workflows aligned with company policies.
• Supported the business in scaling operations during peak seasons and large-scale events.

• In this role, I provided premium hospitality services to high-profile guests in the exclusive VIP gaming areas of SkyCity Casino. The position demanded exceptional customer service, confidentiality, attention to detail, and the ability to perform in a fast-paced, high-expectation environment.

As a Food & Beverage Host at Qatar Airways’ exclusive Premium Terminal, I was responsible for delivering world-class hospitality to First and Business Class passengers. This high-profile role required refined service skills, cultural sensitivity, and the ability to anticipate and meet the needs of elite international travellers.

At this 5-star luxury resort, I was responsible for delivering a premium guest experience through personalised service, attention to detail, and efficient coordination of guest needs. The role required cultural sensitivity, a polished professional approach, and a commitment to exceeding guest expectations in a resort known for its world-class standards.