Summary
Overview
Work History
Education
Skills
References
Timeline
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Rateeka Suwantrai

Paraparaumu,WGN

Summary

Dynamic and detail-oriented professional with a proven track record at Bistro Box Ltd, excelling in customer service and cash handling. Adept at utilizing POS software and fostering client relationships, I consistently contributed to increased revenue through effective upselling and maintained high standards of efficiency in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Barista/Front-of-House

Bistro Box Ltd, Auckland International Airport
Auckland, NZ
04.2023 - 07.2025
  • Delivered exceptional customer service to a diverse clientele, including travellers from around the world, ensuring a welcoming and efficient experience
  • Efficiently prepared coffee and espresso beverages, consistently meeting quality standards while managing high-volume orders during peak travel hours
  • Handled cash and card transactions efficiently, balancing register with 100% accuracy at shift end
  • Upsold promotional items and special offers, contributing to increased revenue and customer engagement
  • Managed opening and closing duties, including restocking, cleaning, and inventory checks ensuring product availability during peak flight times
  • Supported airport operations by adhering to strict security protocols and airport-specific operational procedures

Kitchen Hand

LSG Sky Chefs, Auckland International Airport
Auckland, NZ
12.2022 - 04.2023
  • Assisted in the preparation and assembly of airline catering meals, ensuring timely and quality output for high-volume flight schedules
  • Maintained cleanliness and hygiene standards in line with food safety regulations and industry best practices
  • Collaborated with chefs and kitchen staff to streamline workflow and meet deadlines for flight schedules
  • Operated commercial kitchen equipment, including ovens, dishwashers, and food processors, in compliance with safety guidelines
  • Supported the packing and quality control of catering meals for various airline clients, ensuring all meals were correctly prepared and packaged
  • Handled special dietary requirements and food restrictions, ensuring meals were accurately prepared according to specifications
  • Assisted in the preparation of large-scale meals and snacks, efficiently working under pressure to meet tight deadlines

Stock Taker

RGIS
08.2022 - 04.2023
  • Conducted accurate inventory counts for clients in retail, warehouse, and distribution settings, ensuring data precision and minimizing discrepancies
  • Utilized handheld scanners and inventory management software to track stock levels and verify product quantities
  • Collaborated with teams to conduct stock audits during off-peak hours, minimizing disruption to business operations
  • Reported discrepancies and assisted with corrective actions to resolve inventory variances, contributing to improved accuracy
  • Maintained thorough records of stock movements and reports, ensuring timely submission of inventory findings
  • Worked in compliance with company and industry safety standards, ensuring a safe working environment during inventory operations
  • Participated in large-scale inventory events, contributing to the completion of comprehensive stock audits within tight deadlines

Brand Activator/ Merchandiser

HOOP NZ
09.2022 - 10.2022
  • Promoted brand visibility and awareness by executing in-store activations and product demonstrations in key retail locations
  • Designed and set up visually appealing product displays that increased customer engagement and product visibility
  • Worked closely with store management to ensure product placement aligned with promotional strategies and retail standards
  • Monitored stock levels and restocked shelves to ensure product availability and presentation was maintained throughout the day

Gib-stopper/ Plasterer

Happy Gib Stopping Ltd
01.2012 - 01.2022
  • Installed and finished plasterboard (Gib) on residential and commercial projects, ensuring precise cuts, alignment, and smooth finishes
  • Applied joint compound, ensuring smooth and even surface preparation for painting or other finishes
  • Sanded and smoothed surfaces to achieve a flawless finish, minimizing imperfections and ensuring high-quality results
  • Worked with a team of tradespeople to ensure efficient project completion and adherence to building timelines
  • Applied various plastering techniques, including skimming, taping, and texturing, to meet client specifications and design requirements
  • Conducted repairs and touch-ups to existing plaster and drywall, ensuring seamless integration with surrounding surfaces
  • Assisted in the preparation of materials, mixing plaster, and ensuring the correct consistency for application
  • Managed tools and equipment responsibly, ensuring they were properly maintained and safely stored when not in use

Cashier/ FOH

Ruk Thai, Ponsonby International Foodcourt
01.2021 - 01.2021
  • Provided high-quality customer service in a busy food court environment, taking orders and processing payments quickly and accurately
  • Operated cash register, handling cash and card transactions, ensuring proper change and maintaining balanced till at the end of each shift
  • Delivered fast, friendly, and professional service to diverse customers, creating a positive dining experience and fostering repeat business
  • Assisted with food preparation and assembly, ensuring consistency in portion sizes, accuracy in order fulfillment, and timely service
  • Managed customer inquiries, resolving concerns or complaints promptly and professionally to ensure customer satisfaction
  • Maintained cleanliness and organization of the front-of-house area, ensuring the food court was inviting and hygienic
  • Worked collaboratively with kitchen staff to ensure smooth communication and timely food delivery to customers
  • Processed large volumes of orders during peak food court hours, managing high customer traffic while maintaining efficiency

Education

NCEA Level 1-3 -

Manurewa High School
Auckland, NZ
12-2021

Skills

  • Proficient in Microsoft Office (Excel, Word, Powerpoint)
  • Strong written and verbal communication skills
  • Customer service and client interaction experience
  • Organized and detail-oriented with strong time-management skills
  • Familiar with social media and basic content creation tools
  • Experienced with POS software

References

Available upon request

Timeline

Barista/Front-of-House

Bistro Box Ltd, Auckland International Airport
04.2023 - 07.2025

Kitchen Hand

LSG Sky Chefs, Auckland International Airport
12.2022 - 04.2023

Brand Activator/ Merchandiser

HOOP NZ
09.2022 - 10.2022

Stock Taker

RGIS
08.2022 - 04.2023

Cashier/ FOH

Ruk Thai, Ponsonby International Foodcourt
01.2021 - 01.2021

Gib-stopper/ Plasterer

Happy Gib Stopping Ltd
01.2012 - 01.2022

NCEA Level 1-3 -

Manurewa High School

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Rateeka Suwantrai