Ratu Koroi
HSE Manager
Auckland,Mangere East
Summary
Proven leader with a track record of driving success at TotalEnergies Marketing (Fiji) Pte Ltd, leveraging expertise in operations management and team leadership. Skilled in strategic planning and staff development, I've consistently enhanced performance and operational efficiency. My approach has fostered high-performing teams, significantly boosting employee morale and achieving key organizational goals.
Overview
20
20
years of professional experience
Work History
HSEQ & Technical Integrity Manager
TotalEnergies Marketing (Fiji) Pte Ltd
09.2015 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer (internal) satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Manager Marine, Mining, & Power
TotalEnergies Marketing (Fiji) Pte Ltd
07.2014 - 08.2015
- Accomplished Sales targets within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Engineering Manager
TotalEnergies Marketing (Fiji) Pte Ltd
09.2010 - 06.2014
- Enhanced overall team productivity with continuous training and mentoring of junior engineers.
- Improved engineering processes by streamlining workflows and implementing efficient project management techniques.
- Identified areas of improvement in existing systems, providing recommendations that resulted in significant cost savings over time.
- Checked design compliance with product specifications and standards requirements.
- Managed risk assessments during project planning phases, proactively mitigating potential issues before they arose during execution stages.
- Fostered a culture of innovation and continuous improvement by encouraging the sharing of ideas, leading to increased creativity and problem-solving capabilities within the team.
- Presented progress reports to executive leadership, demonstrating success in meeting project milestones on time and within budget constraints.
- Evaluated vendor proposals to ensure high-quality materials were sourced at competitive prices while maintaining strong relationships with suppliers.
- Evaluated project requirements to identify and mitigate risks.
- Reviewed technical documentation for accuracy, ensuring compliance with industry standards and regulations.
- Coordinated with sales and marketing teams to identify client needs and develop customized engineering solutions.
- Boosted team morale and performance through targeted training programs and leadership development initiatives.
- Championed diversity and inclusion within engineering team, resulting in more innovative and collaborative work environment.
- Coordinated with regulatory bodies to ensure compliance with industry standards, mitigating risk and reinforcing brand integrity.
- Recruited, placed, and oversaw project staff for optimal project results.
Project Engineer
ExxonMobil
09.2008 - 08.2011
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Maintained records for each project and engineering discipline.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Reduced project timelines with proactive planning and close monitoring of progress.
- Ensured quality control for all aspects of the project, reducing defects and rework.
- Coordinated cross-functional teams, fostering collaboration to achieve project goals.
- Determined and scheduled priorities as required to progress engineering work.
- Developed detailed project plans to ensure timely completion and deliverables were met.
- Improved communication among stakeholders through regular updates and meetings.
- Negotiated contracts with suppliers to secure favorable terms and save costs.
- Evaluated change order requests in response to out-of-scope work activities.
- Identified risks and implemented mitigation strategies, minimizing potential issues during the project lifecycle.
- Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
- Recommended improvements for design, construction means and materials based on field or changing conditions.
- Managed budgets effectively for multiple projects, ensuring financial targets were met.
- Championed use of project management software, enhancing team productivity and project tracking.
- Enhanced stakeholder satisfaction by effectively communicating project updates and milestones.
- Coordinated with regulatory bodies to ensure project compliance, avoiding legal and financial repercussions.
- Negotiated contracts with vendors to secure advantageous terms, contributing to cost savings.
- Engaged in industry forums and workshops to stay abreast of new trends and technologies, applying insights to enhance project performance.
- Conducted post-project evaluations to capture learnings and improve future project outcomes.
- Collaborated with other departments to facilitate successful project completion.
Territory Manager Retail
ExxonMobil
08.2004 - 09.2008
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
- Optimized sales pipeline management through diligent follow-ups on leads, resulting in higher conversion rates across the territory.
- Organized regular training sessions for team members to enhance their product knowledge and safe operations
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Attended trade shows and industry events to promote company products and services.
- Negotiated contracts skillfully, securing long-term agreements with clients that contributed significantly to revenue growth.
- Researched competitor activity and used findings to develop sales growth strategies.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Collaborated with marketing to develop territory-specific promotional materials, ensuring messaging resonated with local market nuances.
- Analyzed market trends and competitor activities, adapting sales strategies to maintain competitive edge and capitalize on new opportunities.
- Developed and maintained strong relationships with key stakeholders in assigned territory, becoming trusted advisor on product solutions.
- Addressed and resolved client issues swiftly, maintaining high levels of client satisfaction and minimizing churn.
- Strengthened client loyalty and retention by providing exceptional after-sales support and regular follow-ups to gather feedback and address concerns promptly.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
Education
MBA - General Management
University of The South Pacific
Graduat School Of Business 04.2001 -
Bachelor of Engineering - Ocean Engineering
Australian Maritime College
Launcestorn, Tasmania 04.2001 -
Skills
Team Leadership
Timeline
HSEQ & Technical Integrity Manager
TotalEnergies Marketing (Fiji) Pte Ltd
09.2015 - 07.2024
Manager Marine, Mining, & Power
TotalEnergies Marketing (Fiji) Pte Ltd
07.2014 - 08.2015
Engineering Manager
TotalEnergies Marketing (Fiji) Pte Ltd
09.2010 - 06.2014
Project Engineer
ExxonMobil
09.2008 - 08.2011
Territory Manager Retail
ExxonMobil
08.2004 - 09.2008
MBA - General Management
University of The South Pacific
04.2001 -
Bachelor of Engineering - Ocean Engineering
Australian Maritime College
04.2001 -
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