Raul Silva
North Shore,AUK
Summary
/* Focused, dedicated, hard-working and patient. */
I have a valid Visa Work and Holiday New Zealand. (WHV New Zealand)
I provided service and support to employees at the institution with 4 branches as a systems analyst specifically in the TOTVS RM Educational system. Creating SQL scripts for queries and updates to the database.
I do the preventive and corrective maintenance of the machines of the collaborators and Laboratories and provide IT support in the entire institution at the N2 level.
I also work as an audio technician for 5 years as a volunteer at the Bola de Neve church.
Experience also with Microsoft 365 administrator, Active Directory, Microsoft Server and learning SQL.
Knowledge in AWS and studying for Cloud certifications.
Overview
10
10
years of professional experience
Work History
Systems Analyst
Drummond Group
08.2021 - 09.2023
- Resolved or escalated problem tickets to resolve user issues.
- Assessed business requirements to create focused solutions.
- Provided client support on system operation and troubleshooting.
- Installed system updates to address vulnerabilities and reduce security issues.
- Create SQL scripts to solve institutional problems
- Trained users and supported variety of problems with hardware and software.
- Installed improvements and adjusted parameters to optimize functionality.
Help Desk Analyst - Intern Contract
Stefanini IT Solutions
05.2020 - 08.2020
- Used ticketing systems to manage and process support actions and requests.
- Logged support tickets and closed when issues were resolved.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Documented support interactions for future reference.
- Resolved technical issues by troubleshooting.
- Configured hardware and granted system permissions to new employees.
Military Soldier
Brazilian Air Force
08.2013 - 08.2017
- Secured and protected military property, assets, and personnel.
- Suppressed or neutralized enemies using small-arms and light artillery.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Operated and maintained armored vehicles.
- Implemented tactics, procedures, and techniques for defense systems.
Education
Bachelor of Science - Information Technology
Faculdade ENIAC
São Paulo, Brazil12.2024
Skills
- Operation System Software
- Diagnostic Tools
- Administering Databases
- Technical Architecture
- Equipment Configuration
- Microsoft Desktop Applications
- Remote Access Software
- Training Junior Team Members
- Computer Hardware Knowledge
Languages
Portuguese
Native or Bilingual
English
Professional Working
Timeline
Systems Analyst
Drummond Group
08.2021 - 09.2023
Help Desk Analyst - Intern Contract
Stefanini IT Solutions
05.2020 - 08.2020
Military Soldier
Brazilian Air Force
08.2013 - 08.2017
Bachelor of Science - Information Technology
Faculdade ENIAC
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