Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Volunteer Experiences
Timeline
Generic

Raunak Postoo

Auckland

Summary

I am a passionate and helpful individual with a strong desire to make a positive impact. I am outgoing, creative, thrive on working collaboratively and engaging with others. Over the years, I have gained exceptional communication skills and have a positive attitude allowing for effective connection with people from diverse backgrounds. I am someone who is highly adaptable and always eager to learn, and constantly striving for excellence. With a record of various volunteering experiences spanning over several years, I have developed valuable leadership skills and gaining extensive knowledge. I am confident that future growing expertise will help me contribute to achieving success and driving positive outcomes.

Overview

9
9
years of professional experience

Work History

Qualified Practitioner

Mental Health Innovations
04.2024 - Current


  • Ability to have multiple text-based conversations with texters to provide mental health support to those in distress.
  • Ability to apply training to help take someone in distress to a calmer place, and when needed work with supervisors to carry out safety plans and reach out to emergency services
  • Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to texters.
  • Developed strong working relationships with colleagues and external partners to facilitate effective collaboration on shared goals.
  • Increased texter satisfaction scores through excellent communication, empathy, and understanding of individual needs.

Clinical Practioner

Mental Health Innovations - SHOUT UK
06.2022 - 04.2024
  • Text-based conversations to provide support for people in distress
  • Complete training and work to take someone in distress to a calmer place
  • Remain calm, compassionate, communicative, confident and interested in developing skills
  • Explore coping skills for those with suicidal ideation, self-harm urges, depression, anxiety and more.

Assistant

Kumon New Zealand
06.2015 - 10.2016
  • In-charge of marking math and english worksheets
  • Supporting younger students with their worksheets and encouraging them to remain focused and try completing their homework by themselves
  • Organising new worksheets to take home
  • Communicating with parents if any concerns rise regarding childrens ability to completely their work
  • Maintaining a record of childrens progress and achievements.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

Education

Post Graduate Diploma in Psychology -

Massey University
12.2024

Bachelor of Arts majoring in Psychology & Criminology -

University of Auckland
12.2023

High School Qualification (NCEA Level Three) -

Epsom Girls Grammar School
12.2020

Skills

  • Self-motivation
  • Conflict Resolution
  • Creativity
  • Leadership Skills
  • Decision Making
  • Time Management
  • Communication Skills
  • Computer & IT Skills
  • Ability to Work Under Pressure
  • Adaptability
  • IT skills (Office 365, Microsoft)

Volunteer Experience

  • SHOUT UK
  • Shakti Youth, University of Auckland - Digital & Communications, General Executive
  • Class Representative (Criminology)
  • Class Representative (Maori)
  • University of Auckland Uniguide
  • Women in Health Network - Mentor

Volunteer Experiences

ARYA Auckland (January, 2024 - Present)


General Executive - In this role, I fulfill duties such as promoting inclusivity and empowerment of youth through our Instagram, as well as, help plan out upcoming events such as cultural days, ethnic rainbow panels and more. 


Women in Health Network (March, 2023 - March, 2024)


Mentor - As a mentor, I was given training to provide pastoral and academic support to a mentee whom I was connected with through the mentoring programme. In this role, I was able to learn new skills, gain new friendships, and have a sense of accomplishment of helping someone. 


Shakti Youth, University of Auckland (February, 2023 - February, 2024)


Digital and Communications Executive - My main jobs in this role was to promote and encourage those who are in violent communities to reach out for support. This was done through creating Instagram and Facebook posts as well as, collaborating with third party organisations to promote events and empower refugee and migrant youth in Aotearoa New Zealand.


The University of Auckland (July, 2022 - November, 2022)


Class Representative for Māori - My main duty for this role was to facilitate communication between staff and students enrolled in that course, and appropriately raise any concerns to the Professor in order to ensure the course was catered to each student's needs. 


The University of Auckland (March, 2022 - June, 2022)


Class Representative for Criminology - My main duty for this role was to facilitate communication between staff and students enrolled in that course, and appropriately raise any concerns to the Professor in order to ensure the course was catered to each student's needs. 


The University of Auckland (December, 2021 - July, 2022)


Uniguide + Online Team - As a Uniguide, I welcomed new students into the University of Auckland by helping them become familiar to the City Campus and answer any university related queries. As a member of the online team, I was in-charge of creating grid posts to promote wellbeing, tips, and support services within the university. 


Mental Health Innovations (October, 2021 - October, 2022)


Volunteer - As a mental health supporter, I supported a range of texters reaching out to the online mental health platform for support regarding a range of thing such as depression, anxiety, suicide, relationships and more. 

Timeline

Qualified Practitioner

Mental Health Innovations
04.2024 - Current

Clinical Practioner

Mental Health Innovations - SHOUT UK
06.2022 - 04.2024

Assistant

Kumon New Zealand
06.2015 - 10.2016

Post Graduate Diploma in Psychology -

Massey University

Bachelor of Arts majoring in Psychology & Criminology -

University of Auckland

High School Qualification (NCEA Level Three) -

Epsom Girls Grammar School
Raunak Postoo