Raven Wilton
Palmerston
North,MWT
Summary
Knowledgeable Customer Service professional with a strong understanding of service delivery and exceptional multitasking abilities. Passionate about ensuring long-term customer satisfaction and dedicated to promoting it. Organized and dependable, successfully managing multiple priorities with a positive attitude. Willing to take on additional responsibilities to contribute to team goals. Versatile with academic achievements including graduating at the top of the class in high school for computer technology and proficiency in Microsoft and survey software during university, equipping me with excellent administrative and IT skills.
Overview
7
7
years of professional experience
Work History
Barista/ Bartender
Aqaba
02.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Utilized POS system efficiently to process transactions quickly and accurately, minimizing wait times for customers.
F&B Attendant
Distinction Coachman
11.2023 - 03.2024
- Assisted in maintaining a clean and organized dining area, ensuring a pleasant atmosphere for guests.
- Ensured food safety compliance by properly handling, storing, and serving food items according to established guidelines.
- Delivered exceptional guest experiences by anticipating needs and attending to special requests.
- Participated in inventory management, assisting in restocking supplies as needed to maintain optimal levels.
- Boosted customer loyalty through friendly interactions and genuine care for their dining experience.
Waitress/ Foh
Libre
12.2022 - 11.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed highly empathetic client relationships and earned praise for excellent customer service.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Waitress
Chances Restaurant
06.2019 - 01.2020
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
FOH Staff Member
The Wind Farm Cafe
10.2017 - 09.2018
- Serviced guests with food and beverage requirements warmly, courteously and professionally.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Adjusted food preparation methods in accordance with customer requests.
- Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
- Helped guests at tables when in need of assistance.
- Cleaned and organized kitchen, dining and service areas.
Education
Bachelor of Arts - Psychology
Massey University
02.2025
Skills
- Customer Service and Assistance
- Cash handling proficiency
- Order taking accuracy
- Inventory
- Beverage Preparation
- Written Communication
- Strong multitasking
- POS System Operation
- Problem-Solving
- Multitasking
- Organizational Skills
- Time management abilities
Timeline
Barista/ Bartender
Aqaba
02.2024 - Current
F&B Attendant
Distinction Coachman
11.2023 - 03.2024
Waitress/ Foh
Libre
12.2022 - 11.2023
Waitress
Chances Restaurant
06.2019 - 01.2020
FOH Staff Member
The Wind Farm Cafe
10.2017 - 09.2018
Bachelor of Arts - Psychology
Massey University
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