Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Certification
Languages
Timeline
AdministrativeAssistant

Ravi Kalaria

Auckland,New Zealand

Summary

Dynamic and detail-oriented professional with 9+ years of experience in planning analyst, ERP administration, application support, and automation. Proven success in optimising manufacturing efficiency, developing Power BI dashboards, and streamlining operational processes. Adept at combining data analytics with business insights to drive performance improvements. Experienced in ERP systems (NetSuite), PowerBI, SQL, Python, and automation tools. Passionate about data-driven decision-making and continuous improvement.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Planning Analyst

New Zealand Health Manufacturing
11.2022 - Current
  • Implement an efficient packing plan to optimise the machine output and ensure bulk batches are packed in timely manner.
  • Report weekly production attainment for each machine.
  • Ensure all the packing lines are fully utilised.
  • Designed and executed automated packing plans to maximise machine utilisation and throughput.
  • Developed Power BI dashboards tracking daily production volumes across all packing lines.
  • Monitored and reported weekly KPI metrics, enabling data-informed decisions at executive level.
  • Improved internal governance and reporting for executive leadership through custom dashboards.
  • Initiated automation projects using Python and Excel VBA to streamline packing planning and batch number generator.

NetSuite Support Analyst

New Zealand Health Manufacturing
01.2021 - 11.2022
  • Managed end-to-end support for NetSuite ERP system, ensuring system integrity and reliability.
  • Developed custom reports and dashboards for real-time performance visibility and decision-making support.
  • Conducted testing, identified system enhancements, and implemented improvements to optimize system performance.
  • Provided training sessions for production personnel on NetSuite usage, facilitating smooth integration and adoption.
  • Liaised with NetSuite support to promptly resolve system outages and technical issues, minimizing disruptions.
  • Identified and resolved data integrity issues within NetSuite, ensuring accuracy and compliance.
  • Automated routine tasks within NetSuite using SuiteScript, improving operational efficiency.

Service Desk Analyst

Otago Polytechnic
08.2020 - 01.2021
  • Provided technical support to 500+ students and staff, ensuring seamless operation of IT systems.
  • Managed password administration and access support, maintaining data security and privacy.
  • Developed cloud-based IT equipment inventory system, optimizing asset management processes.
  • Conducted IT equipment training sessions for new employees, enhancing user proficiency.
  • Streamlined incident management process using JIRA, improving response time and resolution rates by 20%.
  • Conducted regular audits of Active Directory user accounts, ensuring compliance with security policies.
  • Facilitated software and hardware procurement process, ensuring timely availability of resources.
  • Provided remote support for off-site users, resolving technical issues promptly.

Application Support Analyst

Accenture
08.2015 - 08.2018
  • Provided proactive support for critical finance and billing applications, ensuring operational continuity.
  • Managed application server administration across environments, optimizing performance and reliability.
  • Implemented DevOps CI using Jenkins, automating build, test, and deployment processes for efficiency.
  • Managed end-to-end support for critical applications and middleware, ensuring operational continuity.
  • Developed and implemented task/process automation solutions to improve efficiency and reliability.
  • Utilized advanced monitoring and troubleshooting tools to identify and resolve technical issues promptly.
  • Configured and managed web and application servers, ensuring high availability and performance.
  • Utilized scripting capabilities (PowerShell, bash) for system administration and automation tasks.
  • Spearheaded the implementation of automated deployment processes, improving deployment reliability.
  • Conducted performance tuning and optimization of database queries and application code.
  • Collaborated with development teams to troubleshoot issues and implement enhancements.

Software Engineer

TATA Communications Limited
05.2013 - 08.2015
  • Specialized in BPM design and development using SCRUM methodology, delivering high-quality process automation solutions.
  • Led end-to-end BPM development activities, ensuring adherence to project timelines and quality standards.
  • Implemented continuous build, testing, and deployment processes through CI/CD methodologies.
  • Conducted code reviews and provided constructive feedback to peers, promoting best practices.
  • Mentored junior developers on BPM development techniques and project methodologies.
  • Resolved complex technical issues related to BPMN processes and system integrations.
  • Developed comprehensive test plans and defect management templates for thorough testing.
  • Utilized SQL queries to validate data integrity across production environments.
  • Contributed to the onboarding of applications for continuous build and deployment.
  • Provided user training and documentation for new features, promoting efficient system utilization.
  • Evaluated and implemented new technologies and tools to enhance application performance.
  • Contributed to the development of technical documentation to support ongoing operations.

Education

Graduate Diploma - Information Technology

Otago Polytechnic
06.2020

Bachelor of Engineering - Computer Science

Gujarat Technological University
Ahmedabad, IND
07.2012

Skills

  • AWS
  • CRM
  • Microsoft Dynamics
  • ServiceNow
  • Jira
  • PowerBI
  • Docker
  • CI/CD
  • Jenkins
  • Macros
  • VB
  • IBM WebSphere
  • Application Support
  • SharePoint
  • Customer Service
  • C#
  • Python
  • SQL
  • Manual Testing
  • Microsoft Office
  • Linux
  • Active Directory
  • Business intelligence

Accomplishments

  • Developed multiple reports for the Planning and Purchasing teams to enhance visibility of ETAs and the availability of raw and packaging materials (RM/PM).
  • Created several automation tools, including a Batch Number Generator, RM/PM Auto Check for planned jobs, and an Auto Packing Plan system, improving operational efficiency.
  • Strengthened IT skills by working on real-world projects, including the development of a Business Intelligence dashboard for a retail company as part of my final year project.

Certification

AWS Cloud Practitioner, AWS, 07/01/20, 07/01/23

Languages

English
Hindi
Gujarati

Timeline

Planning Analyst

New Zealand Health Manufacturing
11.2022 - Current

NetSuite Support Analyst

New Zealand Health Manufacturing
01.2021 - 11.2022

Service Desk Analyst

Otago Polytechnic
08.2020 - 01.2021

Application Support Analyst

Accenture
08.2015 - 08.2018

Software Engineer

TATA Communications Limited
05.2013 - 08.2015

Bachelor of Engineering - Computer Science

Gujarat Technological University

Graduate Diploma - Information Technology

Otago Polytechnic

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