Ravi Kant Neeraj Anand
Auckland
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
17
17
years of professional experience
Work History
Sales & Marketing Consultant
Accor Advantage Plus - Accor Hotels and Resorts
01.2012
- Customer Service
- Cold calling customers
- Daily sales
- Updating the base of customers
- Renewing existing membership
Bus Driver
Tranzurbn Auckland
07.2023 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Received excellent customer reviews for friendly, punctual transport services.
Projects Officer
Trinity Construction & Equipment Hire
01.2022 - 06.2023
- Reviewed drawings, project documents, and materials for accuracy and completeness.
- Reviewed project documents and supporting materials.
- Evaluated post-project outcomes, using lessons learned to inform future project planning activities.
- Mentored junior team members, fostering their professional growth and enhancing overall team performance.
- Managed stakeholder expectations through transparent communication and regular progress updates.
- Negotiated contracts with vendors, securing favourable terms that contributed to cost savings on projects.
- Facilitated smooth transitions between different phases of projects while minimizing disruptions in workflow or productivity levels.
- Performed checks on project development at every stage.
- Adapted promptly to changing project requirements, maintaining flexibility without compromising results.
- Conducted thorough risk assessments to proactively address potential issues before they escalated into problems.
- Developed comprehensive project plans with well-defined milestones, deliverables, and timelines.
- Enhanced project efficiency by implementing effective time management and resource allocation strategies.
- Planned, designed, and scheduled phases for large projects.
Projects Officer
Hire Me Fiji
01.2019 - 01.2022
- Reviewed project documents and supporting materials.
- Evaluated post-project outcomes, using lessons learned to inform future project planning activities.
- Mentored junior team members, fostering their professional growth and enhancing overall team performance.
- Contributed to business development efforts by identifying new opportunities in the project pipeline.
- Maintained up-to-date knowledge on industry best practices, adopting relevant methodologies for optimal project outcomes.
- Observed vendor performance and corrected issues promptly to avoid delays.
- Streamlined communication channels for better team collaboration and coordination of tasks.
- Prepared detailed reports every week.
- Managed projects from procurement to commission.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Recruited and oversaw personnel to achieve performance and quality targets.
Sales Executive
Jacks Manufacturing Limited
01.2018 - 10.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Drove revenue growth, leveraging in-depth product knowledge to offer customized solutions.
- Enhanced brand visibility, coordinating with marketing to develop impactful campaigns.
- Reduced operational costs by identifying inefficiencies in sales process and implementing corrective measures.
Sales Executive
Cactus Partner Investment Limited
01.2016 - 01.2017
- General administrative duties
- Customer service
- Sales
- Marketing
- Driving
Marketing Support Representative
Fiji Electricity Authority
01.2012 - 01.2016
- Customer service
- Respond to telephone enquiries from FEA customers and contractors requiring assistance in resolving a particular problem or complaint
- Provide information and assistance to assist customers resolve or better understand their problems or enquiries in relation to billing, new connection, disconnection and reconnection
- Work effectively in a multi-disciplinary team environment where work priorities and demands are constantly changing
- Schedule, assign or act on any required customer follow-up and call customers for feedback or advice of planned / unplanned shutdowns, faults complaints, reconnections, disconnections, billing enquiry and any other FEA services related enquiry when at support
- Register, acknowledge, respond to and or resolve customer correspondence regarding all types of enquiries and complaints through incoming mails, emails, fax and web contact when at support
- Administration work at support; registering, signing and delivery of incoming fax / documents, timesheets and requisitions to respective sections, preparation of purchase orders / requisitions, ordering of stationery and other materials as requested by the Customer Services SBA sections
- Alert Management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem
- Maintain confidentiality of the organization’s customer data base
- Required to work on a 24/7 shift basis as per the rostered shifts – weekends and public holidays
- Display excellent interpersonal and customer services skills at all times
Passenger Service Agent
Air Terminal Services [ATS]
06.2008 - 01.2011
- Provide passenger assistance at the ticket and gate areas by issuing tickets, checking baggage, and assigning seats
- Assist passengers with check-in procedures, including tagging baggage and issuing boarding passes
- Process ticket changes and book reservations
- Enforce safety & security measures and protect sensitive zones
- Facilitate passenger boarding processes
- Implement, as directed, as well as standard procedures during overbooking, irregular flights, and denied boarding situations
- Solicit volunteers to free up seats; re-accommodate passengers by booking alternative flights and provide travel vouchers
- Completion of daily sales reports
- Assisting transit passengers
- Assisting passengers with any special requirements
- Assist in locating baggage that has been short-shipped, or damaged and reunite surplus bags with their owners
- Arrange CIQ clearances for inbound and outbound services
- Assist in ground handling services
- Airline handling –Air Pacific, Pacific Blue, Korean Air, Air Niugini, Air New Zealand, Our Airline, Continental Airline, Jet Star Airline and handling nonscheduled flights such as Private jets and any other commercial flights
- Liaise with hotels to accommodate cancelled flight passengers
Education
Certificate - Carrier Liaison Program Training
U.S. Customs and Border Protection
Certificate - Care Giving Modules I, II, III
Caregivers Services International Fiji
Certificate -
Care Services International Fiji
Certificate - project management
University of The South Pacific
01.2022
TAFE Diploma - Marketing
Fiji National University
01.2015
Certificate of Attainment - SITA Departure Control Check-In Agent Training
Air Niugini Technical Training
06.2010
Certificate Of Achievement - Dangerous Goods Handling
Air Terminal Services Limited
05.2010
Certificate - Guest Services Curriculum
Pacific Blue Airlines
08.2008
Certificate - Employment Relations Promulgation 2007 & Economic Partnership Agreements
Fiji Trades Union Congress
01.2008
Certificate - ILO Workshop and Conventions
Fiji Trades Union Congress
01.2007
Certificate of Achievement -
Victorious Ministry through Christ
01.2006
Skills
- Ability to work under pressure
- Ability to meet deadlines
- Ability to work for long hours
- Good command of oral and written English
- Good grievance solving skills
- Prompt attention to urgent queries
- Highly motivated
- Desire to succeed
- Time management
- Prioritization
- Team oriented
- Quick learner
- Friendly approach towards people
- Customer service management
Accomplishments
- Supervised a team of multi-faceted staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issues that led to results.
- Completed Projects on time and under budget.
- Achieved results by completing tasks with accuracy and efficiency.
Other Attributes - Valid Nz Passenger Endorsement Drivers License
True
Phone Contact - Mobile
02885204810
Current Employment
Bus driver, Tranzurban Nz
Personal Information
- Date of Birth: 12/02/85
- Marital Status: Married
Hobbies and Interests
- Photography
- Travelling
- Riding motorcycles
- Singing
Competencies And Skills
- Ability to work under pressure and meet deadlines
- Ability to work for long and odd hours
- Good command of oral and written English
- Good grievance solving skills
- Prompt attention and response to urgent queries
- Highly motivated, desire to succeed
- Able to manage time and prioritize work
- Team oriented
- Quick to learn new skills and procedures
- Friendly approach towards people irrespective of their race, religion or gender
Affiliations
- FENZ - Fire and Emergency New Zealand
- CPNZ - Community Patrols Of New Zealand
Languages
English
Full Professional
Hindi
Native or Bilingual
Fiji
Limited Working
Interests
- Avid Reader
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Environmental Stewardship
- I have a passion for photography and editing photos
- Riding Motorcycles
Timeline
Bus Driver
Tranzurbn Auckland
07.2023 - Current
Projects Officer
Trinity Construction & Equipment Hire
01.2022 - 06.2023
Projects Officer
Hire Me Fiji
01.2019 - 01.2022
Sales Executive
Jacks Manufacturing Limited
01.2018 - 10.2018
Sales Executive
Cactus Partner Investment Limited
01.2016 - 01.2017
Sales & Marketing Consultant
Accor Advantage Plus - Accor Hotels and Resorts
01.2012
Marketing Support Representative
Fiji Electricity Authority
01.2012 - 01.2016
Passenger Service Agent
Air Terminal Services [ATS]
06.2008 - 01.2011
Certificate - Care Giving Modules I, II, III
Caregivers Services International Fiji
Certificate -
Care Services International Fiji
Certificate - project management
University of The South Pacific
TAFE Diploma - Marketing
Fiji National University
Certificate of Attainment - SITA Departure Control Check-In Agent Training
Air Niugini Technical Training
Certificate Of Achievement - Dangerous Goods Handling
Air Terminal Services Limited
Certificate - Guest Services Curriculum
Pacific Blue Airlines
Certificate - Employment Relations Promulgation 2007 & Economic Partnership Agreements
Fiji Trades Union Congress
Certificate - ILO Workshop and Conventions
Fiji Trades Union Congress
Certificate of Achievement -
Victorious Ministry through Christ
Certificate - Carrier Liaison Program Training
U.S. Customs and Border Protection
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