Summary
Overview
Work History
Education
Skills
Websites
Languages
Hobbies and Interests
Disclaimer
Timeline
Generic
Ravi Kumar

Ravi Kumar

New Delhi,India

Summary

Experienced team manager with a strong background in leading customer service and corporate travel teams to deliver outstanding results. Skilled in motivating team members, implementing process enhancements, and fostering a collaborative work environment to drive efficiency and exceed organizational goals.

Overview

15
15
years of professional experience

Work History

Team Leader

IGT Solutions
01.2025 - 09.2025
  • Team Leader – Corporate Travel (AMEX GBT Egencia Process) - Managed and led a team of travel consultants, ensuring efficient handling of corporate travel bookings and exceptional service delivery.
  • Collaborated with stakeholders to ensure seamless travel operations and implemented process improvements for better efficiency and client satisfaction.

Team Leader

Mondee Tech Pvt ltd
07.2024 - 11.2024
  • Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
  • Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.

Team Leader

Fareportal India Pvt Ltd
08.2019 - 06.2024
  • Managed team performance, ensuring quality service and achieving KPIs.
  • Motivated teams with incentives and team-building activities to surpass goals.
  • Maintained high CSAT by delivering quality service and quick resolutions.
  • Improved AHT and FCR through training and performance monitoring.
  • Met SLA targets by effectively managing performance and call flow.
  • Controlled shrinkage by monitoring attendance and ensuring schedule adherence.
  • Reduced turnover by creating a positive work environment and offering career development.
  • Ensured quality compliance through regular reviews and coaching.

Subject Matter Expert

Fareportal India Pvt Ltd
02.2014 - 07.2019
  • Monitored staff performance and developed improvement plans.
  • Assisted customers with varied enquiries, upholding exceptional customer service standards with each interaction.
  • Managed team of travel consultants, providing training and support to enhance sales skills and customer service excellence.

Leisure Travel Consultant

Fareportal India Pvt Ltd
04.2012 - 01.2014
  • Led and supervised a team of leisure travel consultants to deliver personalized holiday packages and travel solutions to clients.
  • Coordinated with travel agencies, hotels, and airlines to secure the best deals and ensure seamless booking experiences for leisure travelers.
  • Implemented customer feedback systems to enhance service quality and increase client satisfaction in leisure travel services.

Room Service Butler

Taj Palace Hotel
12.2010 - 12.2011
  • Led and trained a team of butlers to deliver personalized and exceptional room service to high-profile guests, ensuring a luxury experience.
  • Managed inventory and coordinated with the kitchen and housekeeping departments to ensure timely availability and presentation of in-room dining items.
  • Handled VIP guest requests and special occasions, tailoring services to exceed guest expectations and enhance satisfaction.
  • Collaborated with hotel management to develop strategies for improving room service efficiency and increasing guest satisfaction scores.
  • Supervised and coordinated room service staff schedules and daily operations to ensure prompt and efficient delivery of services.

Education

Post Graduate Diploma - Marketing Management

Symbiosis Centre for Distance Learning
Pune, Maharashtra
03.2016

Bachelor of Science - Hospitality & Catering Management

Sikkim Manipal University
Gangtok, Sikkim
07.2010

Graduate Diploma - Hospitality, Catering & Tourism

Jagannath Institute of Management Science
07.2010

Higher Secondary - C.B.S.E

Jindal Public School
03.2007

Matriculation - C.B.S.E

Universal Public School
03.2005

Skills

  • Deliver excellent customer experiences while driving sales
  • Meet and exceed sales targets across digital services
  • Identify opportunities and confidently present solutions to business and consumer customers
  • Match customer requirements with suitable products and services
  • Process accurate sales orders and set clear expectations for activation and billing
  • Stay updated on products, competitors, and sales techniques to position solutions effectively

Websites

Languages

English
Hindi
Punjabi

Hobbies and Interests

Photography, Traveling, Music

Disclaimer

I hereby declare that the information provided above is true and correct to the best of my knowledge and belief. Date : 28-May-2025 Place : New Delhi Ravi Kumar

Timeline

Team Leader

IGT Solutions
01.2025 - 09.2025

Team Leader

Mondee Tech Pvt ltd
07.2024 - 11.2024

Team Leader

Fareportal India Pvt Ltd
08.2019 - 06.2024

Subject Matter Expert

Fareportal India Pvt Ltd
02.2014 - 07.2019

Leisure Travel Consultant

Fareportal India Pvt Ltd
04.2012 - 01.2014

Room Service Butler

Taj Palace Hotel
12.2010 - 12.2011

Bachelor of Science - Hospitality & Catering Management

Sikkim Manipal University

Graduate Diploma - Hospitality, Catering & Tourism

Jagannath Institute of Management Science

Higher Secondary - C.B.S.E

Jindal Public School

Matriculation - C.B.S.E

Universal Public School

Post Graduate Diploma - Marketing Management

Symbiosis Centre for Distance Learning

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