Ravideep Kalia
Duty Manager
Hamilton,Waikato
Summary
Personal Statement
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
11
11
years of professional experience
Work History
Duty Manager
Liquor Centre
Hamilton , Waikato
05.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
Store Manager
Burger Fuel
11.2019 - 11.2021
- 6 years of experience in Customer service
- Experience of handling Team of 14 people.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and implemented successful staff incentive programs to motivate employees.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Assistant manager
Burger Fuel
07.2017 - 11.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Manager
Be Rude
03.2015 - 05.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Dental Assistant
Absolute Dental
03.2013 - 03.2016
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for up to 8 procedures daily.
Delivery Person
Domino's Pizza
01.2013 - 01.2014
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
Bachelor of dental surgery -
2009
High School Diploma -
St Joseph Convent School
India03.2002
Skills
- 6 years of Customer service experience
- Achieving targets
- Active Listening
- Calm and Professional Under Pressure
- Service Standard Compliance
- Cash handling
- Making Rosters and running shifts
- Strategise Business Plans
- Cultural Awareness
- Quality Control
- Performance Monitoring and Evaluation
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Duty Manager
Liquor Centre
05.2022 - Current
Store Manager
Burger Fuel
11.2019 - 11.2021
Assistant manager
Burger Fuel
07.2017 - 11.2019
Manager
Be Rude
03.2015 - 05.2017
Dental Assistant
Absolute Dental
03.2013 - 03.2016
Delivery Person
Domino's Pizza
01.2013 - 01.2014
Bachelor of dental surgery -
High School Diploma -
St Joseph Convent School
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