Experienced and driven Customer Service Representative with an impressive background of business administration and management. Dedicated, passionate and skilled in customer care, support and logistics. Proficient to customer complaints and finding solutions, customer request management, and providing product analysis for customers. Specialize in facilitating customer satisfaction by connecting and communicating fluidly.
Hi, I’m
Ravina Patel
Lynfield ,New Zealand
Summary
Overview
10
years of professional experience
1
Certification
Work History
Emirates Leisure Retail
Food and Beverage Supervisor
12.2022 - Current
Job overview
- Identified team weak points and implemented corrective actions to resolve concerns.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Directed food preparation and cooking activities to meet health and safety standards.
- Trained new hires in food handling and safety protocols to boost knowledge, performance and maximise sales through average check growth.
- Maximised team productivity by expertly delegating tasks to kitchen staff.
- Monitored food inventory and supplies to prevent waste.
- Ensure all administration tasks are completed including weekly reports, banking, and flight voucher reconciliation.
- Monitoring safe and responsible service of alcohol and ensure all the staff are well trained and aware of sales and service of alcohol act.
- Managing roaster and absenteeism
McDonald's
Shift Manager
09.2018 - Current
Job overview
- Exceptional communication skills
- Crew Scheduling according to AMH & PWH
- Prosper in fast pace environments
- Strong client relations
- Creative problem solver and Quick Learner
- Efficient Barista Knowledge and Maintain Cafe Standards
- Checking temperature of the food to ensure safety
- Administering cash positions and dealing with bank deposits
- Ensuring that all crew or staff are aware about new promotions
- Assemble orders on trays or in bags depending on the type of order
Zydus Hospitals & Healthcare Research Pvt.Ltd
Customer Care Associate
10.2015 - 04.2018
Job overview
- Greet the patients, relatives and guests in polite manner
- Providing basic and related information to visitor and patient
- Answering queries and providing information directly to the person in person or over telephone
- For example, doctor's appointment, consultation charges, availability of doctors, available diagnostics
- Getting the information about the nature of illness and guide them to the concerned department
- To coordinate with all the departments and trained for multi skills as per requirement of the organisation
- To solve the problems or grievances informed by patients/relatives
VFS Global
Operation Officer
02.2015 - 10.2015
Job overview
- Document scrutiny and collection of applications for visa processing
- Handle customer/Applicant queries personally or via e-mail, telephone
- Handle cash and bank related transactions with 100% accuracy
- Ensure all administration and logistics of passport delivery to consulate/applicant/logistic company etc
- Inform the applicants about the available value added services and ensure delivery of value added service options to applicants/customers
- Ensure that the entire process is completed within the mandated turn around time and maintain TAT report on daily basis
- Adhere to the environment health and safety policy/objectives and guidelines of the organization
Education
Bholabhai Patel College Of BusinessGandhinagar
Bholabhai Patel College Of Business from Administration
01.2014
University Overview
Skills
- Exceptional communication skills
- Strong client relations
- Quick learner
- Efficient barista
- Self-motivation
- High performing culture
- Ability to prioritize tasks
- Manage deadlines
- Decision making
- Perform effectively under pressure
- Good knowledge of Microsoft Office
- Shift leadership
- Training and mentoring
- Reporting and documenting
- Punctual and reliable
- Interpersonal skills
- Payment processing
- Inventory controls
- Cash handling
- Verbal and written communication
- Workplace safety
Hobbies and Interests
Hobbies and Interests
- Learning new skills
- Improving work practices for more efficiency
Certification
Duty manager certificate
Timeline
Food and Beverage Supervisor
Emirates Leisure Retail
12.2022 - Current
Shift Manager
McDonald's
09.2018 - Current
Customer Care Associate
Zydus Hospitals & Healthcare Research Pvt.Ltd
10.2015 - 04.2018
Operation Officer
VFS Global
02.2015 - 10.2015
Bholabhai Patel College Of Business
Bholabhai Patel College Of Business from Administration
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