Summary
Overview
Work History
Education
Skills
Accomplishments
Professional traits
Reference check
Timeline
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Ravinder Kumar

Christchurch,New Zealand

Summary

High-performing sales professional with a consistent record of exceeding quotas and driving revenue growth through strategic outreach and consultative selling. Skilled in coaching peers to improve performance, resolve customer issues, and deliver exceptional service. Known for building long-term client relationships and fostering team collaboration in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Business Sales Specialist

One NZ
04.2023 - Current
  • Enabled seamless onboarding for new customers at One NZ by playing an integral role in their transition, which included comprehensive plan explanations, coordinating installations, and proactively communicating service expectations.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Delivered tailored solutions to small and medium business clients by managing complex service requests, product orders, and account transitions. Demonstrated ownership of customer relationships, ensuring seamless experiences across voice, email, and messaging channels
  • Promoted a culture of continuous learning by actively sharing knowledge and best practices to improve first-call resolution rates across the team.
  • Utilized CRM software tools for tracking customer interactions and managing leads.
  • Generated leads through cold-calling and other outreach initiatives.

CUSTOMER CASE MANAGER

VODAFONE NZ
05.2022 - 04.2023
  • Managed the full lifecycle of customer cases, from initial inquiry to resolution, ensuring accurate service delivery, customer satisfaction, and resolution confirmation.
  • Coordinated new sales and service orders with precision, aligning customer expectations, and activating changes on schedule, while ensuring billing was accurate and clearly understood.
  • Respond and troubleshoot all customer interactions via any channel, and identify appropriate service solutions, including upsell opportunities in an efficient and timely manner
  • Own the customer relationship and communications where first call fix is not possible, including any case management required to receiving Customer confirmation of resolution or confidence in billing
  • Acted as a brand ambassador for Vodafone, delivering professional and empathetic customer experiences that contributed to team and individual NPS targets.
  • Accurate & timely capture of customer interactions, resolutions, and root causes were documented promptly and accurately in the CRM system, maintaining data integrity for future reference and reporting.

TERRITORY SALES MANAGER

Professional Sales Ltd (Trust power Campaign)
08.2019 - 04.2022
  • Drove territory-level customer acquisition by directly engaging residential and commercial customers with tailored solutions in internet, mobile, and energy plans.
  • Trained team members on customer service strategies and techniques
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions
  • Scheduled and supervised door-to-door sales agents and B2B reps for targeted campaigns, new service rollouts, and high-demand zones.
  • Formalized sales process to enhance operations and promote acquisition of new customers
  • Trained staff members on effective sales techniques, boosting individual and group goal attainment.
  • Planned and managed daily, weekly, and monthly team deployment aligned with product launches, new campaigns, and service rollouts.
  • Ensured smooth handover to technical and service teams after contract closure to maintain customer satisfaction and reduce churn.

B2B SALES REPRESENTATIVE

Professional Sales Ltd (Trust power Campaign)
02.2016 - 07.2019
  • Built and maintained long-term relationships with SMEs to drive recurring revenue and contract renewals.
  • Prospected new opportunities by identifying promising commercial customers and qualifying leads
  • Scheduled sales appointments and met with potential customers to explain benefits of products and services
  • Delivered customized product presentations and technical consultations to commercial and industrial clients, tailoring solutions to meet operational needs and budgets.
  • Identified cross-selling opportunities by bundling telecom services (internet, VoIP, Mobile Plans) with energy products.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach
  • Produced sales documents, finalized deals and filed records.

D2D SALES REPRESENTATIVE

Professional Sales Ltd (Trust power Campaign)
03.2015 - 02.2016
  • Conducted daily door-to-door sales outreach to promote telecom services (internet, mobile plans, fiber) and power solutions
  • Educated residential and small business customers on energy efficiency programs, cost savings, and telecom service benefits through personalized, face-to-face engagement.
  • Delivered product demonstrations and answered technical and service-related queries at the doorstep, building customer trust and rapport.
  • Identified and qualified leads on the spot, converting prospects into customers through effective objection handling and closing techniques.
  • Followed-up with clients after installations to assess quality service and customer satisfaction
  • Conducted follow-up visits and maintained pipeline of warm leads using mobile CRM apps and lead tracking systems.
  • Promoted bundled solutions (e.g. internet + mobile + Power) to increase average revenue per customer.
  • Gathered customer feedback and market intelligence during field visits, contributing to service improvements and campaign adjustments.

Education

Diploma in Business (level 7) - Business

International College of Auckland
Auckland
11.2015

Bachelor of Technology - Mechanical Engineering

Kurukshetra University
India
05.2013

Skills

  • Territory and account management
  • Consultative and relationship selling
  • Performance management
  • Solution selling
  • Market and competitive analysis
  • Business growth and retention
  • Product sales expertise
  • Staff development
  • Sales presentations
  • Sales leadership

Accomplishments

  • Achieved top sales performance in a 6-month sales competition for FY 2023–24, earning a 5-day incentive trip to Hawaii in recognition of outstanding results.
  • Ranked #1 in sales during the FY 2024–25 competition cycle, awarded a 5-day trip to Singapore for exceptional contribution to revenue growth and customer acquisition.

Professional traits

  • Able to work independently in a fast-paced and rapidly changing environment.
  • Comfortable in dealing with Senior Managers or Executives.
  • Ability to win and retain long-term high-quality clients as well as recurring business.
  • Proven track record in delivering financial results.
  • Challenging and improving established work processes.
  • Good personal judgement when assessing customer needs.
  • Willing to take ownership of decisions within areas of the designated authority.
  • Having the patience to deal with multi decision-maker sales processes.
  • High level of personal organization and time management skills.
  • Ability to always maintain self-motivation and be consistently proactive

Reference check

Available on request

Timeline

Business Sales Specialist

One NZ
04.2023 - Current

CUSTOMER CASE MANAGER

VODAFONE NZ
05.2022 - 04.2023

TERRITORY SALES MANAGER

Professional Sales Ltd (Trust power Campaign)
08.2019 - 04.2022

B2B SALES REPRESENTATIVE

Professional Sales Ltd (Trust power Campaign)
02.2016 - 07.2019

D2D SALES REPRESENTATIVE

Professional Sales Ltd (Trust power Campaign)
03.2015 - 02.2016

Diploma in Business (level 7) - Business

International College of Auckland

Bachelor of Technology - Mechanical Engineering

Kurukshetra University

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