Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Ravinder Sappidi

Taupo,Taupo

Summary

Restaurant Manager with proven track record in operational efficiency and customer satisfaction at Burger King and Pizza Hut. Skilled in staff training and inventory management, consistently achieving KPI targets while fostering a collaborative team environment. Strong negotiation abilities and results-driven approach led to increased customer loyalty and sales growth. Transitioning to Australia from New Zealand in August to further career development.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Restaurant Manager

BurgerKing
Taupo, Taupo
05.2024 - Current
  • Established operations for new Burger King restaurant, overseeing management from inception.
  • Supervised daily activities to ensure compliance with company standards.
  • Trained staff to enhance service quality and operational efficiency.
  • Achieved KPI targets consistently despite absence of prior sales history.
  • Managed inventory and ordered supplies to facilitate smooth operations.
  • Enforced food safety protocols to uphold kitchen health standards.
  • Coordinated promotional events that increased customer engagement and sales.
  • Resolved customer complaints promptly to enhance customer loyalty.

Sales consultant

Noel Leeming
Taupo, Taupo
01.2022 - 06.2024
  • Collaborated with sales team to meet and surpass group targets consistently.
  • Analyzed customer needs, providing tailored solutions that increased satisfaction and retention.
  • Trained new staff in advanced sales techniques and comprehensive product knowledge.
  • Established long-term client relationships, driving revenue growth through upselling strategies.
  • Facilitated customer consultations, identifying preferences to guide purchasing decisions effectively.
  • Managed inventory, ensuring optimal availability of popular products for customers.
  • Resolved inquiries and complaints promptly, maintaining high levels of customer satisfaction.
  • Processed finance applications and mobile contracts efficiently to support sales initiatives.
  • Recognized security risks to properly handle situations.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Demonstrated technical expertise in electronics and appliances during sales presentations.

Director/owner operator

Paetiki Lotto mags & Post
Taupo
11.2018 - 01.2024
  • Organized and maintained operational standards to enhance efficiency.
  • Executed Franchisee instructions to ensure compliance.
  • Managed stock levels through timely ordering processes.
  • Delivered high-level customer service, exceeding expectations.
  • Assisted Lotto winners with claim formalities, ensuring a relaxed experience.
  • Coordinated with suppliers, negotiating to reduce costs effectively.
  • Oversaw cash management and accounting operations.
  • Recruited and mentored staff, fostering professional development.

Restaurant General Manager

Pizza Hut
Rotorua
01.2009 - 11.2019
  • Improved CHAMPS implementation and restaurant operations to enhance profitability.
  • Trained and directed team to meet sales targets, reducing overall costs.
  • Controlled labor expenses through efficient rostering and productivity oversight.
  • Ensured adherence to maintenance procedures, completing all necessary repairs promptly.
  • Implemented safety controls and procedures to protect employees, customers, and company assets.
  • Directed management and staff in strict compliance with cash handling protocols.
  • Developed employee training programs to align with company performance standards.
  • Transformed troubled restaurant into profitable operation, maintaining low customer complaints.

Assistant Manager/Duty Manager

Pizza Hut
Gisborne
01.2007 - 01.2009
  • Helping restaurant manager in running restaurant operations
  • Creating safe and friendly work environment for team members
  • Train team members and shift supervisors to make them more productive
  • Making sure of COS, COL on the shift
  • Deploying team on shift to run the restaurant with 100% CHAMPS in peak times
  • Giving positive feedback to team and encourage them to give maximum productivity
  • Restaurant stood #1 in BSC rankings for P12 in 2008-2009 financial year
  • Managed restaurant efficiently for 2 months when RGM on leave
  • Received many compliments from Operations Manager and area manager for best upselling, HSC and profitability
  • Got promoted as RGM in less than 4 months from taking ARM role
  • 100% champs in CMS

Crew Member

Burger King
Epsom, Auckland
01.2005 - 01.2007
  • Upheld personal hygiene standards in restaurant environment to ensure customer safety.
  • Maintained cleanliness of work station, promoting safety and operational efficiency.
  • Prepared food ingredients and crafted burgers during peak service periods.
  • Delivered exceptional service to customers at counter and drive-through.
  • Ensured cleanliness of restaurant interior and parking lot for guest safety.
  • Achieved second place in nationwide upselling promotion, awarded PlayStation 2 by Coca-Cola and Burger King.
  • Recognized as specialist in specialty burger board promotions by peers.

Education

Bachelor of Technology - Electronics and Communication Engg

NZ Dip in Business Management - level 6

NZQA Hospitality - level 4

Lotto NZ Management training -

Forklift License -

Skills

  • Results orientation
  • Customer service and support
  • Staff training and development
  • Inventory management
  • Sales strategy
  • Food safety compliance
  • Customer relationship management
  • Operational efficiency
  • Conflict resolution techniques
  • Performance analysis and reporting
  • Compliance adherence
  • Negotiation expertise
  • Project support and coordination
  • Team collaboration
  • Brand development strategies
  • Budget management
  • Strong academic performance
  • Resource management skills
  • Adaptability and flexibility in tasks
  • Verbal and written communication skills
  • Goal-oriented approach
  • Quality assurance processes
  • Operations support functions
  • Interpersonal skills

Accomplishments

  • Selected as the best-performing manager for two years at Pizza Hut, with trips to Fiji and Malaysia
  • successfully ran my own business while doing other jobs

Certification

  • First aid certificate
  • fire safety certificate
  • SSI training by Burger King USA

Languages

English
Professional
Hindi
Professional
Telugu
Professional

References

References available upon request.

Timeline

Restaurant Manager

BurgerKing
05.2024 - Current

Sales consultant

Noel Leeming
01.2022 - 06.2024

Director/owner operator

Paetiki Lotto mags & Post
11.2018 - 01.2024

Restaurant General Manager

Pizza Hut
01.2009 - 11.2019

Assistant Manager/Duty Manager

Pizza Hut
01.2007 - 01.2009

Crew Member

Burger King
01.2005 - 01.2007

Bachelor of Technology - Electronics and Communication Engg

NZ Dip in Business Management - level 6

NZQA Hospitality - level 4

Lotto NZ Management training -

Forklift License -

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Ravinder Sappidi