Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ravinder Singh

3/10 Airfield Road, Takanini,Auckland

Summary

Proven track record at Central Bank, enhancing fraud prevention and streamlining customer service. Excelled in financial product knowledge and compliance, significantly reducing wait times. Demonstrates strong numeracy and sales proficiency, ensuring an improved digital banking experience for customers.

Overview

4
4
years of professional experience

Work History

Banking Customer Service Representative

Central Bank
Ludhiana, Punjab
01.2019 - 03.2023
  • Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
  • Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.

Education

Bachelor Of Electronic Commerce -

Amar Shaheed Memorial Collage
Ropar, Chandigarh, Punjab
08.2018

Skills

  • Financial product knowledge
  • Compliance Awareness
  • Sales proficiency
  • Strong Numeracy Skills

Languages

English
Punjabi
Hindi

Timeline

Banking Customer Service Representative

Central Bank
01.2019 - 03.2023

Bachelor Of Electronic Commerce -

Amar Shaheed Memorial Collage
Ravinder Singh