Ravinderpal ( Daisy) Multani
Papamoa,BOP
Summary
Skilled in organizing resources and establishing priorities. Strong interpersonal and communication skills with the ability to work effectively with a wide range of constituencies in a diverse community.
Overview
10
10
years of professional experience
Work History
Serviced Coordinator
Summerset Retirement Village
01.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
Enrolled Nurse
Pacific Coast Village
01.2022 - 12.2023
Enrolled Nurse
Ultimate Care Oakland
05.2019 - 01.2022
Senior Caregiver
Devonport Palms
08.2018 - 01.2019
Health Care Assistant
Bethlehem Views
01.2016 - 08.2018
Staff Nurse
Globe Hospital
03.2015 - 08.2015
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
General Ward Nurse
Moga Medicity Multispeciality Hospital
10.2014 - 02.2015
- Performed thorough assessments of newly admitted patients, identifying potential complications early on for prompt intervention when necessary.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive care plans tailored to each patient''s unique needs.
- Reduced hospital-acquired infections through strict adherence to infection control protocols, including proper hand hygiene and equipment sterilization.
- Enhanced patient safety by diligently monitoring vital signs and promptly reporting any significant changes to appropriate medical staff.
Education
Post Graduate Diploma In Management (Health) Level8 -
Toi Ohomai Institute of Technology
Poike, BOPGeneral Nursing And Midwifery - Nursing
Mahatma Hans Raj DAV Institute Of Nursing
IndiaDiploma In Health Services Management Level 7 -
National Tertiary Education Consortium
Tauranga, BOPCompetence Assessment Program - Nursing
Ara Institute of Canterbury
Christchurch, CAN01.2019
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Team Leadership
- Individualized service plans
- Service monitoring and evaluation
- Goal Setting
- Resource Utilization
- Working closely with families and clients
Timeline
Serviced Coordinator
Summerset Retirement Village
01.2024 - Current
Enrolled Nurse
Pacific Coast Village
01.2022 - 12.2023
Enrolled Nurse
Ultimate Care Oakland
05.2019 - 01.2022
Senior Caregiver
Devonport Palms
08.2018 - 01.2019
Health Care Assistant
Bethlehem Views
01.2016 - 08.2018
Staff Nurse
Globe Hospital
03.2015 - 08.2015
General Ward Nurse
Moga Medicity Multispeciality Hospital
10.2014 - 02.2015
Post Graduate Diploma In Management (Health) Level8 -
Toi Ohomai Institute of Technology
General Nursing And Midwifery - Nursing
Mahatma Hans Raj DAV Institute Of Nursing
Diploma In Health Services Management Level 7 -
National Tertiary Education Consortium
Competence Assessment Program - Nursing
Ara Institute of Canterbury
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