Ravindra Rasabathuni
Massey
Summary
Dynamic Restaurant Manager with extensive experience at Pizza Hut and burger king, excelling in operational efficiency and customer service. Proven track record in employee training and inventory management, optimizing costs while enhancing guest satisfaction. Adept at fostering team collaboration and implementing quality assurance measures to drive success in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Pizza Hut
Lincoln Road
12.2022 - Current
- Assisted with kitchen preparation during peak times as needed.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Ensured compliance with all food safety regulations and sanitation standards.
- Resolved conflicts among employees in an effective manner.
- Optimized profits by controlling food, beverage and labor costs.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Restaurant Manager
Pizza hut
Hyderabad
04.2020 - 11.2022
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Established policies for cash handling procedures to maximize security measures.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Created new menu items based on customer feedback and industry trends.
- Resolved conflicts among employees in an effective manner.
- Maintained detailed records of sales transactions and daily shift reports.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Assistant Restaurant Manager
Burger king
Hyderabad
11.2019 - 03.2022
- Resolved customer complaints in a timely manner.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Prepared monthly financial reports for upper management review.
- Assisted in recruiting, training, and scheduling staff members.
- Provided leadership and direction to restaurant employees.
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
- Managed cash register operations including deposits and reconciling discrepancies.
- Analyzed customer feedback to identify trends and areas for improvement.
- Monitored customer service standards and took corrective action when needed.
Shift Manager
Pizza hut
Hyderabad
07.2018 - 08.2019
- Provided coaching and guidance to team members when necessary to improve performance.
- Resolved conflicts between employees or customers in a professional manner.
- Trained new employees on company policies, procedures, and job responsibilities.
- Enforced safety standards throughout the store including proper use of equipment.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Ensured compliance with food safety regulations and quality standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Maintained cleanliness and organization of work area.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Documented receipts, employee hours and inventory movement.
- Helped employees accomplish tasks during peak periods.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Managed daily cash intake by counting out registers and tabulating profits.
Industrial Trainee
Novotel
Vizag
12.2016 - 04.2017
- Conducted regular inspections of facilities to identify potential safety hazards.
- Observed workers performing tasks related to the operation of machinery.
- Participated in team meetings to discuss operational updates and changes.
- Communicated with multidisciplinary team to learn and develop practical skills.
- Supported team by operating equipment.
- Used daily system logs to document production information, discussing issues with management.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Separated products according to weight, grade and size of material to produce final product.
Education
Hotel Management - Hospitality And Tourism Management
National Council For Hotel Management And Catering
Hyderabad 04-2018
Skills
- Customer service
- Employee training
- Inventory management
- Operational efficiency
- Team building
- Staff scheduling
- Quality assurance
- Cost control
- Operations management
- Inventory control and record keeping
References
References available upon request.
Timeline
Restaurant Manager
Pizza Hut
12.2022 - Current
Restaurant Manager
Pizza hut
04.2020 - 11.2022
Assistant Restaurant Manager
Burger king
11.2019 - 03.2022
Shift Manager
Pizza hut
07.2018 - 08.2019
Industrial Trainee
Novotel
12.2016 - 04.2017
Hotel Management - Hospitality And Tourism Management
National Council For Hotel Management And Catering