Ravineel Prasad
Auckland
Summary
Energetic, goal-oriented, reliable team player with a strong work ethic. Adaptable and quick learner, consistently exceeding expectations. Skilled in effective communication in multicultural settings, working with diverse individuals. Proficient in problem-solving and bilingual in written and verbal communication. Highly organized and computer literate with 25+ years of experience in the automotive sector. Specializing in tune and sam automotive workshop software. Known for delivering high customer satisfaction through interpersonal skills and multitasking abilities.
Overview
27
27
years of professional experience
Work History
Service Advisor
Manukua Toyota
05.2019 - Current
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Automotive Technician
Corporate cars
05.2016 - 02.2019
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Honda and Alfa Fiat Service Centre Auckland
Percy Motors , Percy Euproean
01.1998 - 05.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Service Department Associate
Percy Motors
06.2007 - 03.2014
- Developed comprehensive training materials for new hires, fostering a more confident and competent workforce from day one.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
- Reduced environmental impact by advising clients on energy-efficient upgrades and sustainable practices.
Panel Beater
Percy Motors Panel And Paint
06.2004 - 06.2007
- Disassemble and assemble of cars Sand and prepare car for paints Collect parts Get cars ready for customers to pick up Quality control and vehicle assessments.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Picked up and removed debris from work areas to maintain safe and tidy shop.
- Reassembled parts and welded components into factory-specific positions.
- Distributed ordered components to appropriate technicians to complete repairs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Car Groomer
Percy Honda And European
06.2002 - 06.2004
- Grooming Cleaning Cars Assisting car sale personal with range of tasks Keeping car yard tidy.
- Applied dyes and reconditioning chemicals to vinyl tops of vehicles to restore colour and condition.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Performed inspections daily and kept complete, accurate records of vehicle condition.
- Collaborated with team members to complete large-scale detailing projects within tight deadlines.
Education
No Degree -
Aorere College
Skills
- Problem solving
- Client Needs Assessment
- Technical Support
- Strong work ethic
Timeline
Service Advisor
Manukua Toyota
05.2019 - Current
Automotive Technician
Corporate cars
05.2016 - 02.2019
Service Department Associate
Percy Motors
06.2007 - 03.2014
Panel Beater
Percy Motors Panel And Paint
06.2004 - 06.2007
Car Groomer
Percy Honda And European
06.2002 - 06.2004
Honda and Alfa Fiat Service Centre Auckland
Percy Motors , Percy Euproean
01.1998 - 05.2016
No Degree -
Aorere College
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