Ravi Shankar Oblisamy
Glen Innes,AUK
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in software's that include EXACT, MS Office and Excel.
Overview
7
7
years of professional experience
Work History
Dental Front Office Coordinator
Lumino The Dentist
06.2022 - Current
- Team leader in the administrative side of the practice
- Involved in monthly PowerBI practice dashboard financial performance meetings.
- Generate daily chasing up reports and reconcile with EFPTOS transactions.
- Rectifying issues related to daily cashing up processes
- Well versed in the Lumino Dental plan related transactions.
- Explain to the patient about long-term financial options such as Q-Card and Afterpay.
- Obtained payments from patients and scanned identification and insurance cards, processed through the Smartpay portal.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Referred patients to dental triage to treat severe or unusual symptoms or complaints.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Organized patient files and streamlined operations to improve efficiency.
- Received and routed laboratory works to correct clinical staff members.
Dental Practice Manager
Classics Dental Panmure/ Onehunga
07.2017 - 04.2022
- Ensuring that the practice meets legal, health and safety and other regulatory guidelines Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses
- Able to generate reports and gather invoices from EXACT software, and accurately calculate the dentist commission's to be paid.
- Increased and stimulated new patient growth by directly involving in advertisements like Facebook, news paper ads, Google ads, radio ads, and handout flyers
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Protected patients from infectious diseases by using proper masking, gloves and safety glasses.
- Referred patients to specialists such as orthodontists, endodontists and oral surgeons based on individual needs.
- Recruited, hired and developed a great team to offer best-in-class patient care. Creating duty rotas for dentists and dental assistant of the practice
- Has experience using EXACT software. Also directly involving with EXACT support team if there is an issue.
- Creating a friendly environment starts from the beginning by greeting all the patients with professionalism and a kind attitude.
- Ability to remain calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time
- Effective in managing difficult patients by actively listening to them and look through their own perspective.
- Filling and maintaining patient medical records
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Coordinate with the patients regarding major treatments such as full mouth rehabilitation, dental implant treatment procedure, wisdom tooth exactions and orthodontic treatment schedules.
- Referred patients to specialists such as orthodontists, endodontists and oral surgeons based on individual needs.
- Apply ACC related claims, follow up with them and arrange appointments in a timely manner.
- Expertise in using Trios intra-oral scanners to record models into a digital copy.
- Directly involved in prosthesis designing using 3shape dental designer ( from single unit to full mouth rehabilitation dental design)
- Milling zirconia discs using VHF S2 and VHF N4 for implant crowns and bridge cases.
- Expertise in doing post operative orthodontic retainers and mouth guard.
Nursing
Oceania Healthcare
09.2016 - 06.2017
- Assisted patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals
- Administered medications via oral, IV and intramuscular injections and monitored responses
- Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching
- Protected confidentiality of information related to patient care activities
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Educated patients and families on diagnosis, neurological conditions and processes, treatments and expected outcomes
- Talked with patients to discuss and distribute information on health maintenance and disease prevention
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
Education
Bachelor of Science - Nursing
Waikato Institute of Technology
Foundation in Chartered Accounting - Ongoing
Deakin University
AustraliaCertificate in Bookkeeping -
The Career Academy
02.2023
Skills
- Dental Terminology
- Administrative Support
- Clerical Support
- Financial Transactions
- Bookkeeping Procedures
- Cash Deposits and Receipts
- Credit Card Transaction Processing
- Balance Reconciliations
- Microsoft Office
- Advanced Excel Spreadsheet Functions
- Organization and Time Management
Leisure
Listening to Music
Playing Cricket, Chess
Love cooking with friends and family
Referral
On request
Timeline
Dental Front Office Coordinator
Lumino The Dentist
06.2022 - Current
Dental Practice Manager
Classics Dental Panmure/ Onehunga
07.2017 - 04.2022
Nursing
Oceania Healthcare
09.2016 - 06.2017
Bachelor of Science - Nursing
Waikato Institute of Technology
Foundation in Chartered Accounting - Ongoing
Deakin University
Certificate in Bookkeeping -
The Career Academy
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