Summary
Overview
Work History
Skills
Websites
References
Accomplishments
Certification
Timeline
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Ravneel Prasad

Summary

Experienced banking professional with over 15 years of expertise in credit, lending,financial hardship management and collections policies. Adept at driving customer satisfaction through a solutions focussed approach and a commitment to operational excellence. Proven track record of collaborating with senior leadership and cross-functional teams to identify, develop and implement process improvements that elevate the customer experience. ,

Overview

20
20
years of professional experience
1
1
Certification

Work History

Financial Solutions Analyst(SME/2IC)

Westpac New Zealand
06.2020 - Current
  • Assessing and decisioning customer hardship applications within delegated hardship credit authority level
  • (CAL)
  • Review CAL requests by providing expert analysis, and judgment and assessing the hardship submissions including outside risk appetite
  • Preparing hardship submissions and reviews (CRM)
  • Maintaining the integrity of the hardship risk grade system
  • Collaborating with internal business units and with external budgeting and legal advisors.
  • Created detailed documentation for implemented solutions, ensuring all relevant parties had access to necessary information for future reference or troubleshooting purposes.
  • Served as a liaison between technical teams and business stakeholders, ensuring clear communication of project goals and requirements.
  • Worked closely with senior leadership to complete projects and solve complex issues on strict schedules.
  • Managed diverse projects and resolved complex issues to support timely completion.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Increased productivity by collaborating with management to develop process improvements by automating 100% Hardship Letter and email generated in CRM.
  • Communicated complex technical concepts effectively to non-technical stakeholders, fostering understanding and buy-in at all levels of the organization.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Supervised a team of 10 staff in manager's absence.

Credit Manager Consumer- Secondment

Westpac New Zealand
06.2019 - 06.2020
  • Analysing and decisioning complex credit submissions within delegated authority level and agreed risk parameters to maintain sound portfolio health in WNZL's Consumer portfolios
  • Decision of other lending transactions within the risk appetite as required (i.e., providing credit decision support to transactions in other segments in need, credit authority permitting)
  • Provide escalation support as a Higher CAL holder to credit manager team(s) across secured (Housing) and unsecured (PL & CC) consumer lending products
  • Partnering with Consumer Managers to drive a sustainable and confident business, and strong operating rhythm between frontline teams and Credit Officers
  • Identifying initiatives that optimize credit process & efficiency
  • Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.
  • Streamlined processes for early identification of potential credit system and monitoring problems.
  • Developed strategies to expedite payments and customer resolutions.
  • Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Evaluated complex customer profiles using financial statements, credit reports, and industry data to make informed lending decisions.

Lending Specialist & Induction Lead

Westpac New Zealand
07.2013 - 06.2019
  • Interview prospective loan applicants to determine their eligibility, take them through the full application process, and ensure loan applicants is the required information and documentation
  • Actively promote Westpac's broad range of banking products and services
  • Home and Personal Loans, Credit Cards, and a wide variety of products
  • Have in-depth conversations with the customer's regarding their banking needs, forming strong banking relationships with customers through genuine service
  • Successfully completed 5 induction training of minimum 8 staff.

Credit Controller/Collections Officer

Westpac New Zealand
11.2008 - 07.2013
  • Ensuring the best possible outcome for the bank's Retail and Business segments
  • Liquidation and Receivership- Communicating the account changes with all relevant parties
  • Debt management, Credit cards, and mortgage facilities
  • Reconciliation
  • Deciding whether to offer credit and internal queries about payments
  • Negotiation with customers relating to debt owed by them and amicable repayment options
  • Understanding of credit and lending proposals and understanding of credit authority limit (CAL)
  • Solution provision and negation skills

Sales Assistant

Dick Smith Electronics
09.2006 - 03.2010
  • Face-to-face sales and orders via email/phone
  • Identify and build sales opportunities with new customers
  • Work with customers to build strong relationships and understand their needs

Assistant Accountant-Tax

Complete Financial Solutions Limited
07.2004 - 09.2006
  • Prepared and Analysed Annual Financial Statements (AFS) and Final Rental accounts:
  • GST, Sales, Interest, loan account, and bank reconciliations
  • Performed year-end tax and accounting adjustments
  • Furnished individual, corporate, and trust annual tax returns - IR3, IR4, IR6
  • Prepared and filed client FBT, GST & PAYE, and RWT returns
  • Daily Liaising with Inland Revenue Department (IRD) and other professional service firms concerning tax issues and client engagements
  • Assisted in doubling the client base
  • Prepared and presented financial reports for IRD requirements
  • Developed and documented Cash flow for a major client

Skills

  • User Acceptance Testing
  • Training and support
  • Requirements Gathering
  • Product Knowledge
  • Customer Relationship Management
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Organizational Skills
  • Team Collaboration
  • Effective Communication
  • Adaptability and Flexibility
  • Analytical Thinking
  • Interpersonal Communication

References

  • Michael Kuypers, Financial Solutions Team Leader, Westpac New Zealand, (021) 714 961
  • Emma Coutts, Customer Advocacy Manager, Westpac New Zealand, (021) 87603

Accomplishments

    Successfully created a CRM system for Hardship team through Requirements,Design and Testing.

    Collaborated with team of 4 in development of Fixed Rate Letter implementation in the Hardship team.

    Managed staff of 10 as a 2IC and SME role

Certification



Bachelor of Business- Accounting and Finance


Graduate Diploma in Business

Timeline

Financial Solutions Analyst(SME/2IC)

Westpac New Zealand
06.2020 - Current

Credit Manager Consumer- Secondment

Westpac New Zealand
06.2019 - 06.2020

Lending Specialist & Induction Lead

Westpac New Zealand
07.2013 - 06.2019

Credit Controller/Collections Officer

Westpac New Zealand
11.2008 - 07.2013

Sales Assistant

Dick Smith Electronics
09.2006 - 03.2010

Assistant Accountant-Tax

Complete Financial Solutions Limited
07.2004 - 09.2006

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Ravneel Prasad