Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ravneet Kaur

Christchurch,New Zealand

Summary

Dynamic Care Coordinator with a proven track record at Florence Nightingale Agency, excelling in empathetic communication and data management. Successfully implemented service plans that enhanced client independence, while effectively resolving conflicts and optimizing workflows. Committed to quality improvement and community engagement, ensuring compliance with health and safety standards.

Overview

14
14
years of professional experience

Work History

Care / Service Coordinator

Florence Nightingale Agency
07.2024 - Current
  • Referral Management: Ensure the accurate management, recording, and implementation of all accepted referrals in line with company policy and the database.
  • Service Plans: Prepare and carry out non-clinical, agreed service plans with clients. Assess client needs, help set goals to maximize independence, and update care and goal plans, rosters, and reviews for clients and teams.
  • Coordination: Assign and allocate care staff based on availability, locality, and compatibility with client needs. Manage the placement of care staff in clients' homes as per referral and service agreements, ensuring alignment with client preferences and safety considerations.
  • Client Liaison: Maintain effective communication with clients and their families, ensuring needs are met, and informing them about rights and additional support services.
  • Care Staff Support: Process leave/absence requests, and arrange cover for approved leave. Identify training needs, and refer appropriately to the training team. Facilitate resolutions between care staff, clients, and stakeholders, as needed.
  • Administration and Reporting: Conduct client interviews, update goal ladders, prepare reports on client progress, and maintain up-to-date records in databases. Assist in incident management, and ensure timely resolution.
  • Quality Initiatives: Maintain data integrity in systems, provide data for audits and compliance checks, and actively participate in quality improvement, health, and safety strategies.

Nursing Unit Administrator

Florence Nightingale Agency
01.2024 - 07.2024
  • Referral Management: Efficiently handle, record, and implement referrals in alignment with company policies. Maintain accurate client and care staff databases.
  • Care Coordination: Assess client needs, plan and implement tasks, prepare care and goal plans, and ensure alignment with multidisciplinary team recommendations (e.g., GPs, physiotherapists).
  • Service Plans: Develop and update service plans to help clients regain or maximize independence, while liaising with funders and external providers.
  • Support and Training: Identify care staff training needs, facilitate resolutions to challenges, and support employees with daily tasks.
  • Client communication: Maintain professional, clear, and empathetic communication with clients and families. Ensure timely updates regarding care plans and staff schedules.
  • Administration and Reporting: Handle data entry, prepare reports, conduct client interviews, and maintain documentation to meet quality and sector standards. Assist in incident management and resolution.
  • Quality Initiatives: Contribute to quality improvement activities, audits, and health and safety strategies. Provide data for audits and compliance checks, as required.
  • System Management: Maintain data integrity and other care systems, ensuring compliance with privacy and organizational policies.

Independent Wellness Consultant & Administration Specialist

Modere
01.2018 - 01.2024
  • Company Overview: Home-Based.|Direct selling.
  • Delivered exceptional client support and mentorship, promoting empathy and well-being.
  • Created engaging content for multiple platforms, and developed strategic plans to achieve business objectives.
  • Effectively managed administrative tasks, prioritized daily schedules, and maintained a supportive client environment.
  • Home-Based |Direct selling.

Shift Manager

Carl's Jr
Auckland, New Zealand
01.2016 - 01.2018
  • Company Overview: A fast-food restaurant chain.
  • Supervised daily operations, ensured health and safety compliance, and met performance goals.
  • Innovatively solved operational issues, minimized disruptions, and maximized efficiency.
  • A fast-food restaurant chain.

Caregiver Assistant

Mother's Pride Caregiver
, India
01.2015 - 01.2016
  • Company Overview: A caregiving service in India.
  • Provided compassionate personal care, mobility assistance, and health monitoring.
  • Communicated effectively with clients and their families, ensuring clear, empathetic interactions.
  • A caregiving service in India.

Customer Service Representative/Data Entry

Tranistics Data Technologies Pvt. Ltd
, India
01.2011 - 01.2015
  • Company Overview: A data technology company in India.
  • Reviewed and input transportation invoice data accurately, while adhering to strict data security protocols.
  • Specialized in processing various forms, ensuring high-quality service delivery to clients.
  • A data technology company in India.

Education

Bachelor of Arts - Strategic Business Planning

Newton College of Business & Technology
Auckland, NZ
01.2018

New Zealand Diploma in Business - Operational Management

01.2017

Skills

  • Microsoft Word
  • Excel
  • Data entry
  • Inbound call handling
  • Conflict resolution
  • Empathetic communication
  • Workflow management
  • Data management
  • Waitangi principles
  • Community engagement
  • Technical adaptability

Accomplishments

  • Successfully coordinated care services for over 100 clients, ensuring optimal staff allocation and high satisfaction rates
  • Implemented improved referral management processes, reducing errors
  • Facilitated training sessions that enhanced team efficiency and communication
  • Maintained compliance with organizational and healthcare quality standards during audits

Timeline

Care / Service Coordinator

Florence Nightingale Agency
07.2024 - Current

Nursing Unit Administrator

Florence Nightingale Agency
01.2024 - 07.2024

Independent Wellness Consultant & Administration Specialist

Modere
01.2018 - 01.2024

Shift Manager

Carl's Jr
01.2016 - 01.2018

Caregiver Assistant

Mother's Pride Caregiver
01.2015 - 01.2016

Customer Service Representative/Data Entry

Tranistics Data Technologies Pvt. Ltd
01.2011 - 01.2015

Bachelor of Arts - Strategic Business Planning

Newton College of Business & Technology

New Zealand Diploma in Business - Operational Management

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