Rawinia Thompson
Bellevue,Tauranga
Summary
I, am Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I, am also a committed job-seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Hospitality Worker
Mcdonalds
Cameron Road, Tauranga
06.2020 - 02.2024
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Entered time and attendance logs in preparation for payroll.
FOOD HANDLING/FRONT OF HOUSE
Columbus Café (Tauranga, New Zealand)
Greerton, Tauranga
08.2015 - 09.2017
- Handled cash register transactions for both dine-in and take-out orders.
- Explained menu items, took orders and delivered food courses according to instruction.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Assisted with food preparation tasks as needed.
- Answered phone calls from customers inquiring about take-out orders or reservations.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Followed up with customers after their meal to ensure satisfaction.
Education
High School Diploma -
Otumoetai College
11-2015
Skills
- Strong communication skills
- Outside the box" thinking
- Collaborating with others to attain a goal
- Effective problem solving
- Learn new skills quickly
- Maintaining a sense of humour under stress
- First Aid Training
- Cleaning and Sanitizing
- Food Safety Knowledge
- Supply Restocking
- Upselling Strategies
- Customer Service Management
- Cash Handling
- Customer Service
- Multitasking
- Reliability
Timeline
Hospitality Worker
Mcdonalds
06.2020 - 02.2024
FOOD HANDLING/FRONT OF HOUSE
Columbus Café (Tauranga, New Zealand)
08.2015 - 09.2017
High School Diploma -
Otumoetai College
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