Ray Turner

- Manage lab where all customer spectacle orders are processed

- Checking and editing all orders dispensed by staff, then processing orders

- Following up with suppliers to ensure orders are being processed correctly

- QC lenses when they arrive from supplier, to check Rx is correct and lenses are free of flaws

- Edge and fit lenses into frames, then QC again to ensure job is fitted correctly and accurately

- Advise customers of any delays to their orders

- Help out with customer service and dispensing when required

- Carry out repairs and adjustments for customers when necessary

- Offer technical advice and help to staff when required

- Processing credits with suppliers, and following up

- Maintenance of machines and tools in lab

- Use of Sunix Optical software

- Use of online ordering systems from suppliers

- Operated optical fitting laboratory as Optical Technician

- Specialised in fitting high-end products and technically challenging products

- Offered fast and efficient service for customers with urgent or timed jobs

- Supported customers by giving technical advice where needed

- Responsible for ordering lenses for customers when needed

- Use of online ordering systems from suppliers

- Maintained excellent relationships with customers and suppliers

- Handled all customer enquiries and issues

- Carried out maintenance and servicing on edging machines, as well as replacing parts

- Ordered parts and equipment when required

- Managed all accounts payable and accounts receivable

- Use of MYOB Accounting software