Rayhana Akter
Auckland,AUK
Summary
Detail-oriented retail and administrative professional with a strong focus on customer interactions, sales support, and operational excellence. Expertise in coordinating office tasks and managing inventory to ensure smooth daily operations. Aiming to apply diverse skills in a fast-paced environment that values exceptional service.
Overview
10
10
years of professional experience
Work History
Sales & Administrative Associate
Infinity Mega mall, Dhaka
Uttara, Dhaka
2022.01 - 2025.12
- Processed sales transactions, invoices and customer records accurately.
- Assisted customers with product enquiries, sales and orders while providing friendly and professional service.
- Managed day-to-day administrative tasks, including data entry, documentation and filing.
- Coordinated office operations and maintained efficient workflow in a fast-paced environment.
- Assisted with stock records and coordinated with team members to ensure smooth daily operations..
- Assisted in preparing reports and presentations for internal meetings and client engagements.
- Organized company events, ensuring all logistical details were addressed promptly.
Store Operations Associate
Aarong
Dhaka
2018.05 - 2020.03
- Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
- Processed transactions and managed stock levels to create a positive shopping experience.
- Collaborated with other departments within the organization such as merchandising teams to maximize efficiency of store operations.
- Reviewed customer feedback surveys to improve overall store operations.
- Assisted customers and maintained attractive product displays to enhance sales operations.
Senior Apprentice
Grameenphone Limited (Telenor Group)
Dhaka
2015.08 - 2017.12
- Led training sessions for junior apprentices on operational best practices.
- Developed and implemented process improvements to enhance workflow efficiency.
- Coordinated project timelines and resources to ensure timely completion of tasks.
- Ensured adherence to service quality standards, meeting performance and customer satisfaction targets.
- Delivered customer support, resolving service-related inquiries through inbound communications to enhance customer experience.
Education
PGD - Human Resource Management
Bangladesh Institute of Management Studies
2020-01
Bachelor of Business Administration - Human Recourse Management
East West University
Bangladesh2018-01
Skills
- Sales support
- Customer service
- Office administration
- Report generation
- Record keeping
- Logistics management
- Stock assessment
- Project coordination
- Office coordination
- Time management
- Team collaboration
- Team management
- Problem solving
- Effective communication
- Attention to detail
- Adaptability
- Sales strategy
Hobbies and Interests
- Customer service and community engagement.
- Planning and organizing.
- Continuous learning.
- Cooking and baking.
- Travelling and exploring new cultures.
Volunteer Work Experience
- Blood Donation Campaign Volunteer, Assisted with participant registration and event coordination at University with Cresent Hospital.
- Charity Event Volunteer, Helped distribute food, clothing, or relief supplies to underprivileged communities Akjon Bangladesh.
- NGO Volunteer, Assisted with administrative tasks, data entry, and community engagement at Akjon Bangladesh.
Key Skills And Experience
- Include your technical skills that are relevant to the job, for example, computer programs, driver licence
- Include your personal qualities and attitudes that are relevant to the job, for example, reliable, methodical, creative, calm under pressure, and examples of how you demonstrate them in your work
- Include your work experience that is relevant to the job
Timeline
Sales & Administrative Associate
Infinity Mega mall, Dhaka
2022.01 - 2025.12
Store Operations Associate
Aarong
2018.05 - 2020.03
Senior Apprentice
Grameenphone Limited (Telenor Group)
2015.08 - 2017.12
PGD - Human Resource Management
Bangladesh Institute of Management Studies
Bachelor of Business Administration - Human Recourse Management
East West University