Raylene Amohau
Rotorua,BOP
Summary
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
9
9
years of professional experience
Work History
Team Leader
Te Arawa Group Holdings
Wai O Tapu Thermal Wonderland
09.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
City Clean Labourer
Infracore
Te Ngae Road, Rotorua
08.2021 - 09.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
BP Lynmore, Rotorua
BP Lynmore, BOP
02.2020 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Team Leader
Te Arawa Group Holdings
Wai O Tapu Thermal Wonderland
11.2017 - 12.2019
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
Duty Manager
CBK Rotorua
CBK Restaurant, Eat Streat, Rotorua
05.2015 - 11.2017
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
Education
University Entrance -
Whanganui Girls College
12.1984
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Staff Training
- Performance Improvement
- Giving Constructive Feedback
- Evaluating Employee Work
Timeline
Team Leader
Te Arawa Group Holdings
09.2022 - Current
City Clean Labourer
Infracore
08.2021 - 09.2022
Customer Service Representative
BP Lynmore, Rotorua
02.2020 - 08.2021
Team Leader
Te Arawa Group Holdings
11.2017 - 12.2019
Duty Manager
CBK Rotorua
05.2015 - 11.2017
University Entrance -
Whanganui Girls College