Raymond Zhu
Auckland,AUK
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
15
15
years of professional experience
Work History
Sales Manager
Shanghai Meiheng Outpatient Department Co. LTD
10.2020 - 12.2022
- Led a six-member team with annual sales of RMB 50 million.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Deputy General Manager
Hunan Xingguangjin Intelligent Technology Co. LTD
12.2017 - 07.2020
- Collaborated with department heads to establish goals and work plans.
- Maintained qualified staff and communicated areas of accountability and expected performance.
- Participated in planning process to achieve corporate objectives.
- Applied creative reasoning and logic to resolve complex and specialized managerial issues and develop sound solutions.
- Researched developing trends to stay updated with new ideas and marketing practices.
Sales Representative
Shanghai Meinian Outpatient Department Co. LTD
12.2012 - 11.2017
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained a comprehensive understanding of products, services, and competitors to enhance sales presentations.
Assistant General Manager
Skyline Entertainment
05.2011 - 10.2012
- Assisted the founder of Skyline Entertainment Company in establishing this company
- Negotiated with cooperative companies and sought sponsorship for the company
- Invited Taiwanese artists Wen Lan and Cao Ge to hold a concert in Vancouver (concert name and time: Lance Green, 10.23.2011)
- Assisted the managers of various departments in completing the preparation of the show (poster production, LOGO design, etc.)
- Completed multiple affairs of the company in China
- Served as the general manager of Skyline Entertainment in China
Customer Sales and Service Expert
Shanghai Sutong Rubber & Plastic Co., Ltd
02.2008 - 12.2010
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools, and systems.
- Processed orders, service requests, and applied information to customers.
- Completed call documentation while speaking with customers.
Education
Bachelor's of Business - Marketing
Unitec Institute of Technology
Auckland, NZ11.2025
High School Diploma -
Shanghai Songjiang District Yexie Middle School
Shanghai, China03.2006
Skills
- Computer Skills :
- Microsoft Office (Skilled)
- Ability to learn new sales and inventory software
- Multimedia presentation tools (eg, PowerPoint)
- Basic knowledge of consumer electronics and their operation
- Social media and online communication abilities
- Driving : New Zealand driver's license (class 1)
- Understanding of Consumer Electronics: Familiarity with the Latest Technology and Gadgets
- Customer Service Skills: Experienced in interacting with customers, understanding their needs, and providing excellent service
- Sales Skills: Proven record in implementing sales strategies, negotiation, and closing deals
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Chinese (Cantonese)
Elementary
Hobbies
Cooking, Fishing, Snowboarding
Timeline
Sales Manager
Shanghai Meiheng Outpatient Department Co. LTD
10.2020 - 12.2022
Deputy General Manager
Hunan Xingguangjin Intelligent Technology Co. LTD
12.2017 - 07.2020
Sales Representative
Shanghai Meinian Outpatient Department Co. LTD
12.2012 - 11.2017
Assistant General Manager
Skyline Entertainment
05.2011 - 10.2012
Customer Sales and Service Expert
Shanghai Sutong Rubber & Plastic Co., Ltd
02.2008 - 12.2010
Bachelor's of Business - Marketing
Unitec Institute of Technology
High School Diploma -
Shanghai Songjiang District Yexie Middle School
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