Rayno Maree

Lead global service operations across strategic hubs in Auckland, Atlanta, Malaysia, and Salzkotten, acting as the primary commercial and technical liaison between service centres, product engineering, and supply chain teams. Drive service excellence through standardized processes, technical documentation, and performance metrics.

Key Responsibilities:

• Implement Engineering Change Notices across global service centres; compile and distribute technical bulletins.
• Manage the Invenco by GVR service portal (Confluence), ensuring document integrity and controlled access.
• Maintain product schematics and Bills of Materials; oversee release of Terminal Quality Management and service documentation.
• Manage secure and TQM part identification, storage, and maintenance procedures.
• Collaborate with NPI teams to develop re-assembly and testing instructions; oversee test equipment readiness.
• Optimize global spare parts ordering, consolidation, and inventory control to meet SLA lead times.
• Conduct failure analysis and track service metrics (FTPR, DPM, MTBF); lead Kaizen initiatives for corrective actions and revenue growth.
• Partner with costing teams to establish refurbishment and rework costings for global service revenue opportunities.
• Ensure deployment of Daily Gemba and weekly reporting of quality, speed, and cost metrics across service centres.
• Support remote service centre management and alignment with global SLA strategies.

Tools & Systems: PLM systems | Atlassian (Confluence, Jira) | MS Word & Excel | ISO9001 | TQM

Core Competencies: Collaboration | Communication | Innovation | Results-Driven | Customer Focus | Action-Oriented | Project Management

Key Responsibilities:

Sales Demand and Production aligment

• Collaborated with commercial sales teams to accurately forecast demand using market trends, historical data, and customer insights.
• Aligned sales forecasts with supply chain capabilities to ensure optimal inventory levels across global regions.
• Partnered with procurement to secure the timely availability of raw materials and components, minimizing risks of stockouts or overstocking.
• Spearheaded global integration of commercial sales planning with regional Business Development Managers (BDMs) across North America, EMEA, APAC, and ANZ, aligning strategic sales initiatives with operational execution.
• Developed and implemented great demand forecasting models that incorporated market intelligence, historical sales data, and real-time customer feedback from BDMs to drive accurate planning and execution.
• Facilitated cross-regional collaboration to ensure alignment between sales targets, production capacity, and supply chain readiness, enhancing responsiveness to market demands and improving delivery accuracy.
• Partnered closely with regional sales teams to translate pipeline insights into actionable demand plans, ensuring alignment with production and inventory strategies.
• Conducted regular demand review meetings to reconcile forecast variances, identify emerging trends, and adjust production plans dynamically to support revenue targets and customer satisfaction.
• Collaborated with finance and supply chain teams to balance demand with capacity and budget constraints, optimizing working capital and minimizing excess inventory.
• Leveraged data analytics tools to monitor forecast accuracy and continuously refine forecasting methodologies, resulting in improved service levels and reduced stockouts.
• Played a key role in S&OP (Sales and Operations Planning) processes, ensuring cross-functional alignment and timely decision-making across sales, operations, and procurement functions.

Production and Material Synchronization

• Developed and maintained integrated production schedules aligned with material availability and sales priorities.
• Coordinated with suppliers to ensure on-time delivery of critical components, supporting uninterrupted production flow.
• Implemented real-time monitoring systems to track production progress and dynamically adjust schedules to meet delivery targets.

Team and Operations Management

• Led cross-functional teams across production, sales, and materials management, fostering a collaborative and high-performance culture.
• Set clear KPIs and performance goals, providing regular coaching and feedback to drive continuous improvement.
• Identified training needs and supported professional development to enhance team capabilities.

Project Management & Execution

• Led cross-regional operational projects from initiation through execution, including new product rollouts, supply chain transitions, and process optimization initiatives.
• Defined project scopes, timelines, and resource plans, ensuring alignment with strategic goals and stakeholder expectations.
• Monitored project progress using structured methodologies, identified risks early, and implemented mitigation strategies to ensure on-time delivery.
• Collaborated with internal teams and external partners to manage dependencies, resolve issues, and deliver high-impact outcomes.

Issue Resolution and Reporting

• Established and tracked key operational metrics including production efficiency, inventory turnover, and on-time delivery (OTD).
• Generated regular performance reports and proactively escalated operational challenges to ensure timely resolution.
• Drove continuous improvement initiatives by identifying process bottlenecks and implementing corrective actions.

• Oversaw order management for Go to Markets and direct accounts in North America, EMEA, APAC, and ANZ.
  Collaborated with COO on strategic planning and execution of all orders within Group companies.
  Ensured effective order processing leading to punctual delivery of products to clients.
  Identified risks early and developed mitigation plans to safeguard operations.
  Managed Supply Chain activities related to order processing and payment for smooth operations.
  Contributed to end-to-end oversight of Supply Chain Sales and Operations.
• Customer Engagement - Serve as the primary point of contact
  for customers regarding product and service status and inquiries,
  ensuring exceptional customer satisfaction.
• Weekly Intercompany meetings to align Global Sales and
  Operations planning and delivery of products in the US,UK/Europe, Malaysia, Middle East, Australia and NZ to align on
  orders and reporting on the status of product deliveries.
• Collaborate with senior management to identify potential risks in orders and formulate mitigation strategies with suppliers for global order fulfillment.
• Managing the commercial sales team to align with the
  company's strategic goals and MBUs to meet the Organizations top down strategic plans.
• Process Improvement or Change- Analyze current
  workflows/processes and implement best practices to enhance
  efficiency, reduce costs, and improve service quality.
• Monitoring demand to drive sales and securing revenue on time.
• Worked alongside the Central Operation Team to execute orders,
  and manage daily production output, materials, and capacity
  planning to align with all stakeholders.
• Logistics planning, monitoring and cost-effective analysis to
  reduce cost and prevent any financial burden to the company
  on product delivery.
• Operational coordination with logistics is essential to plan
  according to the correct Incoterms and align with revenue
  forecasting.
• Provided regular updates on order statuses to customers and
  inter-companies, ensuring transparency throughout the process.
  Continuous improvements were made to perform at a high level.
• Collaborated closely with the finance team to forecast, analyze,
  and monitor revenue and product movements. This was essential
  to ensure that financial goals were being met and that we were
  on track to capture the forecasted revenue for each quarter. It
  was important to monitor and update this task weekly in order to
  meet our monthly and quarterly targets.
• Monitoring monthly KPIs on Quality, Speed, and
  Cost. Consistently achieved a monthly product delivery of over
  95%.

Key Responsibilities:

• Leading the Company's Strategy and Planning.
• Sales and Operations planning.
• Revenue forecasting.
• Financial Management - Establishing and reviewing budgets and
  managing costs, bookkeeping, banking affairs, and all tax-related
  matters.
• Strategic planning and implementation to ensure sustainable
  working capital and stock accuracies align for monthly
  budgeting. Analysing and improving processes.
• Overseeing day-to-day operations. Sales, stock movement and
  logistics between suppliers and customers - Complete order
  fulfilment.
• Managing warehouse operations, production, and distribution.
  Capacity planning and supervising teams, planning jobs and
  evaluating employee performance.
• Established processes to document all inward and outward stock movements, ensuring accuracy and reducing risks of inventory shortages.
• Process Improvement - Analyze current workflows and implement best practices to enhance efficiency, reduce costs,
  and improve product and service quality.
• Establishing and implementing employee training on machinery
  and facilitating safety and security protocol.
• Freight management, pricing, costs and Incoterms negotiations
  for international shipments.
• Optimized logistics routes to reduce costs for collections and deliveries.
• Monitored supplier performance regarding quality, speed, and cost metrics.
• Implemented quality control procedures to enhance operational standards.
• Cultivated strong professional relationships with suppliers and customers through effective communication.

Key Responsibilities:

• Focused on all aspects of the business in addition to sales,
  strategy and operations.
• Managed the day-to-day operations, production and capacity
  planning, stock movement and exportation of products.
• Procuring scrap metal from various industries.
• Rate negotiations based on LME and fixation of currencies.
  Incoterms, pricing and delivery schedules were managed and
  negotiated.
• Responsible for Warehouse, Operations, Planning, logistics and HR management of a small team.
• Overseeing financial management, budgeting, cashflow
  forecasts, banking and tax affairs.
• Logistics optimization and route planning.
• Troubleshooting and repair of breakdowns on machinery and
  vehicle fleet to maintain operating efficiency.
• Monitoring Supplier KPIs on Quality, Cost and Speed.

3rd Party manufacturing: Additional business.

• Outsourced manufacturing and production of 500,000 coaxial
  cables for a government-allocated tender in South Africa to roll
  out a Digital Terrestrial Television (DTT) project in the country for
  legislative purposes. Delivery spanned over two years.
• Regular audits were conducted to control the quality and supply of products from Chinese suppliers of cables, and aerials were manufactured in-house by the Company.
• Ensured all operations comply with regulatory requirements and
  industry standards (ISO and BS Standards).
• Assemble, kit and packaging of the complete product as per the
  Bill of Materials and Works instructions.
• Total Project Management from inception to completion
  occurred for the DTT tender to deliver products as a kit on time, at
  the right place across multiple locations in South Africa.
• Also providing continuous consulting services to co-owner sister
  company Trifon Industries (Pty)Ltd., South Africa on all foundry related products, sales, strategies, production planning, and
  projects.