RAZEEDA FARHAZ
Wiri,AUK
Summary
Dedicated and diligent professional with a background in customer service, multitasking, and time management. Committed to delivering exceptional service and ensuring every customer has a positive and memorable experience. Skilled in efficiently handling multiple tasks simultaneously with attention to detail. Adept at managing time effectively.
Overview
4
4
years of professional experience
Work History
Store Assistant
FULL TANK GROUP LTD
07.2024 - 11.2024
- Demonstrated excellent customer service by consistently providing friendly and helpful assistance to guests
- Demonstrated excellent communication skills when dealing with customers and staff
- Maintained a clean and organized work area to ensure a safe and pleasant environment for customers and staff
- Utilized POS system to accurately process customer orders and payments
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Store Assistant
RZZ LIMITED
09.2022 - 07.2024
- Greeted customers and provided assistance with product inquiries
- Stocked shelves, organized displays, and rotated merchandise for freshness
- Assisted customers in finding desired products throughout the store
- Set up promotional displays to attract customers to specific products or sales events
- Provided guidance on product use, operation, maintenance, and troubleshooting techniques
- Inspected returned merchandise for damage before processing refunds or exchanges
- Performed daily opening and closing duties such as counting registers, setting alarms
- Participated in training sessions related to new products or technologies used in the store
Assistant Manager
KFC
01.2022 - 05.2022
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Developed a system for tracking inventory and ordering supplies as needed
- Monitored employee attendance records, timekeeping, and payroll information
- Communicated regularly with customers to gain insights into their needs
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Kitchen Assistant
Joe's Batter & Grill
04.2021 - 10.2021
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, and pots
- Stocked supplies such as food items and utensils in serving stations, cupboards, refrigerators, and salad bars
- Greeted customers entering the restaurant with a pleasant demeanor
- Restocked items as needed throughout the day in order to maintain sufficient levels
- Inspected equipment daily to make sure it was clean and in good working condition
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
Food & Beverage Attendant
Rutherford Hotel
01.2021 - 04.2021
- Ensured all food and beverage orders were accurate and served promptly, resulting in a 100% increase in customer satisfaction
- Managed the food and beverage service, ensuring all customers were provided with a positive experience
- Stocked shelves and coolers with food and beverage items, ensuring shelves were always full and well-presented
- Casual/temp contract
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
Education
Certificate in Tourism Level 4 - Tourism
New Zealand School of Tourism
Auckland Airport09-2025
Certificate in Real Estate -
Toi Ohomai Institute of Technology
Auckland, AUK10.2020
Certificate in Hospitality and Catering -
Manukau Institute of Technology
Auckland, AUK03.2011
NCEA - NCEA
Aorere College
Auckland, AUK12.2010
Skills
- Honest and dependable
- Engaging with diverse customers
- Active Listening Skills
- Punctuality
Languages
English
Fiji Hindi
Timeline
Store Assistant
FULL TANK GROUP LTD
07.2024 - 11.2024
Store Assistant
RZZ LIMITED
09.2022 - 07.2024
Assistant Manager
KFC
01.2022 - 05.2022
Kitchen Assistant
Joe's Batter & Grill
04.2021 - 10.2021
Food & Beverage Attendant
Rutherford Hotel
01.2021 - 04.2021
Certificate in Tourism Level 4 - Tourism
New Zealand School of Tourism
Certificate in Real Estate -
Toi Ohomai Institute of Technology
Certificate in Hospitality and Catering -
Manukau Institute of Technology
NCEA - NCEA
Aorere College
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