Reagan Udy
Auckland,Glenbrook
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in team management and consistency of delivery across all aspects of cafe products and service.
Overview
4
4
years of professional experience
Work History
Cafe Supervisor
Caterpillar Cafe And Canteen
07.2021 - Current
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
- Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
- Reduced labor costs through efficient staff scheduling while ensuring adequate coverage during peak hours.
- Utilized social media platforms effectively to promote events, special offers, or highlight new menu items driving more business to the caf.
- Managed financial transactions accurately, maintaining detailed records for accounting purposes.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Managed display products effectively to achieve consistent sales with minimal waste.
Cafe Assistant
Vintage Cafe
03.2020 - 07.2021
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
Education
High School Diploma -
Waiuku College
Waiuku, NZ12.2021
Skills
- Coffee Shop Operations
- Staff Training and Development
- Health and Safety Regulations
- Food Safety Compliance
- Waste Reduction Strategies
- Customer Engagement
- Social Media Marketing
- Food and Beverage Service
- Customer Service
- Food Safety
- Cash Handling
Timeline
Cafe Supervisor
Caterpillar Cafe And Canteen
07.2021 - Current
Cafe Assistant
Vintage Cafe
03.2020 - 07.2021
High School Diploma -
Waiuku College
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