Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reagan Udy

Auckland,Glenbrook

Summary

Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in team management and consistency of delivery across all aspects of cafe products and service.

Overview

4
4
years of professional experience

Work History

Cafe Supervisor

Caterpillar Cafe And Canteen
07.2021 - Current
  • Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
  • Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
  • Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
  • Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
  • Reduced labor costs through efficient staff scheduling while ensuring adequate coverage during peak hours.
  • Utilized social media platforms effectively to promote events, special offers, or highlight new menu items driving more business to the caf.
  • Managed financial transactions accurately, maintaining detailed records for accounting purposes.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Managed display products effectively to achieve consistent sales with minimal waste.

Cafe Assistant

Vintage Cafe
03.2020 - 07.2021
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Supported daily operations by performing cash handling responsibilities accurately and efficiently.

Education

High School Diploma -

Waiuku College
Waiuku, NZ
12.2021

Skills

  • Coffee Shop Operations
  • Staff Training and Development
  • Health and Safety Regulations
  • Food Safety Compliance
  • Waste Reduction Strategies
  • Customer Engagement
  • Social Media Marketing
  • Food and Beverage Service
  • Customer Service
  • Food Safety
  • Cash Handling

Timeline

Cafe Supervisor

Caterpillar Cafe And Canteen
07.2021 - Current

Cafe Assistant

Vintage Cafe
03.2020 - 07.2021

High School Diploma -

Waiuku College

Similar Profiles

CREATE PROFILE
Reagan Udy