Summary
Overview
Work History
Skills
References
Timeline
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Reanna Hogg

Pukehangi,Rotorua

Summary

Highly motivated and results-oriented Insolvency Support Officer with a strong background in administration and customer service. Experienced in handling complex customer concerns and managing sensitive information. Demonstrates proficiency in multitasking, database management, and maintaining confidentiality in fast-paced environments. Recognised for consistently exceeding KPIs and earning positive feedback from leadership. A proactive and adaptable team player who leads by example and takes initiative in challenging situations. Brings strong analytical and technical capabilities with a critical thinking approach to problem-solving. Excels both independently and within collaborative teams, consistently delivering work of a high standard.

Overview

8
8
years of professional experience

Work History

BUSINESS CONSULTANT - STRATEGY SUPPORT OFFICER

De Jonge Read
, Australia
08.2024 - Current
  • Manage a portfolio of 20–30 client files, primarily involving company directors, to implement pre-determined strategies including business restructuring, creditor negotiation, liquidation, voluntary administration, personal asset protection, and bankruptcy.
  • Gather accurate and timely information from clients to support strategic outcomes and build strong, trusting relationships.
  • Liaise effectively with external parties such as insolvency practitioners, financial institutions, creditors, the ATO, accountants, and valuers.
  • Demonstrate a solid understanding of ASIC and AFSA procedures, with practical knowledge of ATO debt recovery processes and director obligations (e.g. Director Penalty Notices).
  • Prepare and manage statutory documentation, including notices, consent forms, and compliance-related paperwork.
  • Proficient in data entry and case management using systems such as MYOB and Xero.
  • Skilled in empathetic and clear client communication, especially in high-pressure or emotionally charged situations, with the ability to simplify and explain complex insolvency matters.
  • Maintain a high level of attention to detail when handling sensitive information and managing client records.
  • Collaborate closely with strategists and senior staff, ensuring proactive communication and consistent updates across teams.

ADMINISTRATION AND BUSINESS SUPPORT OFFICER

The Maori Land Court & Waitangi Tribunal
, New Zealand
05.2022 - 02.2023
  • Part of the Business Services team that provided high-quality office management, general administrative, and finance support to staff in the Waitangi Tribunal and Māori Land Court National Office.
  • Provided professional and courteous knowledge and advice to stakeholders for any inquiries about the Māori Land Court and Waitangi Tribunal processes and applications.
  • Managed finance responsibilities such as coding and following up invoices, processing members timesheets and judicial/staff reimbursement claims for fees and expenses.
  • Assisted with the planning of hearings and staff events, including travel and accommodation for internal staff, venue and catering arrangement, powhiri (welcome) arrangements and organising audio equipment and event security.

COLLECTIONS REGISTRY OFFICER

Ministry of Justice
Wellington, New Zealand
07.2021 - 04.2022
  • Helped individuals to resolve their fines and reparation matters through negotiating in a professional, fair and reasonable way.
  • Constantly demonstrated strong customer service skills and quality decision making.
  • Solution focused and personal confidence and resilience to adapt to a dynamic work environment
  • Conducting fines and reparation duties including payment schedules, fines remissions and alternative sentencing orders when necessary.
  • Prepare reports and recommendations for Judges on the individuals ability to pay.
  • Manage general administrative duties and respond to emails and correspondence in a timely manner.
  • Buddying with new employees, taught and demonstrated how to proficiently work as a Collections Registry Officer.

CUSTOMER SERVICE REPRESENTATIVE

Genesis Energy
Hamilton, New Zealand
01.2017 - 06.2019
  • Provided a high quality customer experience for financial and invoice enquiries to all customers.
  • Assisted customers with billing and invoice enquiries.
  • Arranged payment plans and initiated solutions to resolve invoices.
  • Provided efficient service to commercial companies - consulting with directors to determine the most suitable power plan and method to pay for invoices.
  • Processed invoices and correspondence for billing and commercial accounts.
  • Built strong relationships with customers and helped to promote the business.
  • Resolved and de-escalated customer complaints by solving issues quickly.
  • Exceeded call speed, accuracy and volume expectations on a consistent basis.

Skills

  • Critical thinking and problem solving
  • Teamwork and collaboration
  • Professionalism and strong work ethic
  • Effective oral and written communication
  • Self-management and organisation
  • Computer and software skills
  • Analytical thinker and Strategic planning
  • Client relationship management
  • Project management
  • Debt negotiation

References

References available upon request.

Timeline

BUSINESS CONSULTANT - STRATEGY SUPPORT OFFICER

De Jonge Read
08.2024 - Current

ADMINISTRATION AND BUSINESS SUPPORT OFFICER

The Maori Land Court & Waitangi Tribunal
05.2022 - 02.2023

COLLECTIONS REGISTRY OFFICER

Ministry of Justice
07.2021 - 04.2022

CUSTOMER SERVICE REPRESENTATIVE

Genesis Energy
01.2017 - 06.2019

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Reanna Hogg