Rebecca Bader
Northcote,Northcote
Summary
Accomplished leader with extensive experience at Woolworths New Zealand, adept at enhancing customer satisfaction and team productivity. Excelled in streamlining operations, reducing complaints by fostering a collaborative environment, and implementing effective solutions. Skilled in Pay Global and adept at conflict resolution, demonstrating a significant impact on workplace efficiency and employee morale. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Online Manager
Woolworths New Zealand
11.2020 - Current
- Getting customer orders picked and ready in time for pickup
- Managing a team of 20 plus employees
- Making sure KPI stats are in a good place for the company on a weekly basis
- Using RF devices and working with the wider team in store
- Recruiting when needed
- Motivate team to get the job done in a timely manner
Customer Service Manager
Woolworths New Zealand
06.2017 - 10.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Looked after 4 departments, running the store while the store Manager was not onsite
- Doing Payroll duties, end to end process, phone queries or face to face queries
- Experience with Pay Global
- Knowledge of the Employment Relations Act, Holiday Act
- Making sure all food safety procedures and Health and Safety procedures throughout the store are upheld.
- Recruiting for departments when needed
- Having HR meetings with team when there are disciplinary issues that need to be dealt with in a timely manner
Assistant Customer Service Manager
Woolworths New Zealand
10.2015 - 06.2017
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
- Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Running a team of 35 plus employees
- Cash handling, Lotto operator, keeping up with the Sale of Alcohol Act
- Customer Focus at all times
- Making sure there is good customer service at all times
Education
NZ Certificate in Computing Lvl 3
Buller Community Education & Training Center
Westport, NZDiploma in Payroll Management
Career Academy
Online04.2024
Certificate in Account, Administration & Payroll
Career AcademyAccounts
Online11.2023
Skills
- Payroll Experience in Payglobal & MYOB
- Computer Literate
- Customer Service for over 15 years
- Communication skills
- Organized
- Good time Management
- Good at being able to multitask
- Ability to work in a fast pace environment
- Self-motivation
- Resilience
- Ability to learn new software systems easily
- Neat personal presentation
Timeline
Online Manager
Woolworths New Zealand
11.2020 - Current
Customer Service Manager
Woolworths New Zealand
06.2017 - 10.2020
Assistant Customer Service Manager
Woolworths New Zealand
10.2015 - 06.2017
NZ Certificate in Computing Lvl 3
Buller Community Education & Training Center
Diploma in Payroll Management
Career Academy
Certificate in Account, Administration & Payroll
Career AcademyAccounts
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