Rebecca Booth
Auckland
Summary
Dynamic Administrator and Customer Relationship Officer with over 10 years of comprehensive office experience, specializing in developing and maintaining strong customer relationships across diverse industries. Proven ability to enhance client satisfaction through effective communication and tailored solutions, fostering loyalty and repeat business. Highly skilled in streamlining administrative processes to improve efficiency and support organizational goals. Committed to delivering exceptional service while contributing to team success and driving business growth.
Overview
17
17
years of professional experience
Work History
Business Owner
Rapid Response PetCare Services Ltd
11.2020 - Current
- Developed a world-first Emergency Pet Care Membership Service that provides peace of mind to pet owners during sudden hospitalizations.
- Collaborated with first responders to create an efficient call and quote system for in-home pet care services.
- Established membership programs tailored to meet the needs of pet owners, promoting the service through various marketing channels.
- Managed all aspects of the business, including operations, customer service, and strategic planning.
- Built partnerships with local veterinary services and pet care providers to enhance service offerings.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Implemented cutting-edge technology solutions to enhance operational productivity and customer engagement.
- Led company through successful rebranding initiative, refreshing image and attracting broader customer base.
- Launched series of successful new products, conducting market research and adjusting offerings based on feedback.
Pet Sitter / Pet Handler
Self-Employed
06.2019 - Current
- Provided reliable pet care services for a diverse clientele, ensuring the well-being of pets while owners were away.
- Developed strong relationships with pet owners through excellent communication and service.
- Managed scheduling and logistics for multiple clients, maintaining high standards of care.
- Administered medications and followed specific dietary requirements for various pets.
- Established a reputation for trustworthiness and reliability, leading to repeat business and referrals.
Office Manager
Total Maintenance Systems Ltd
01.2015 - 01.2019
- Oversaw daily office operations, enhancing efficiency and productivity.
- Implemented new administrative processes that improved workflow and communication.
- Managed client accounts, ensuring timely invoicing and payment collection.
- Coordinated scheduling and logistics for service appointments, optimizing resource allocation.
- Developed and maintained relationships with suppliers and contractors, negotiating terms to increase profitability.
Sales / Merchandiser / Brand Advocate
Lucky Buddha NZ
10.2014 - 08.2016
- Launched new products in an experiential marketing environment.
- Developed a reputation for high accuracy in scheduling deliveries and meetings.
- Resolved customer inquiries efficiently, enhancing overall customer experience.
- Trained new staff on product knowledge to improve customer service.
- Created effective messaging for multimedia advertising campaigns.
Sales Representative
Commercial Cleaning Repairs
02.2014 - 09.2014
- Secured 8 new customers within 6 weeks through effective cold calling techniques.
- Suggested new office procedures, resulting in increased productivity.
- Delivered training on safe chemical handling to clients.
- Managed Auckland-wide sales on a rotating call cycle, promoting new products.
Office Manager
Able Metal Products & Aeon Decor Ltd
02.2011 - 06.2011
- Secured ongoing commercial construction contracts with new clients.
- Restructured office systems, reducing workshop downtime.
- Recovered $95K in overdue debt within the first month.
- Negotiated supplier credit terms to reflect industry standards.
Administration / Sales Support & Purchasing
Spectrum Pro Stainless
04.2008 - 12.2010
- Developed vendor relationships, resulting in reduced annual costs.
- Contributed to securing a contract worth over $2 million with Fletchers Construction.
- Managed procurement for all project materials, negotiating favorable pricing.
Education
Product Knowledge 101
01.2016
Receptionist Duties & Procedures
01.1998
Small Business Bookkeeping Course
01.1995
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01.1994
Skills
- Pet Care
- Office Management
- CRM/ERP Proficiency
- Microsoft Office Suite
- Event Management
Additional Information
English
Accomplishments
- Successfully recovered $95K overdue debt
Timeline
Business Owner - Rapid Response PetCare Services Ltd
11.2020 - Current
Pet Sitter / Pet Handler - Self-Employed
06.2019 - Current
Office Manager - Total Maintenance Systems Ltd
01.2015 - 01.2019
Sales / Merchandiser / Brand Advocate - Lucky Buddha NZ
10.2014 - 08.2016
Sales Representative - Commercial Cleaning Repairs
02.2014 - 09.2014
Office Manager - Able Metal Products & Aeon Decor Ltd
02.2011 - 06.2011
Administration / Sales Support & Purchasing - Spectrum Pro Stainless
04.2008 - 12.2010
Udemy - , Product Knowledge 101
Stott’s Correspondence - , Receptionist Duties & Procedures
Gilligan & Co - , Small Business Bookkeeping Course
Westlake Girls High School - ,
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