Rebecca Burns
Hillpark/Manukau,AUK
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure Leadership position or part of a team and Ready to help team achieve company goals.
Overview
35
35
years of professional experience
Work History
Team Leader
Frucorsuntory
07.2006 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Observed packing operations to verify conformance to specifications.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Quality Control Senior Technician
Frucorsuntory
07.1998 - Current
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements.
- Performed routine maintenance and calibration on testing equipment.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Monitored production output to verify quality standards ahead of dispatch.
- Made sure that products were produced on time and are of good quality.
- Inspected finished products for quality and adherence to customer specifications.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Prepared reports and technical documentation of day-to-day production processes.
- Reviewed production schedules and streamlined processes.
- Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.
- Investigated processes to develop maps and determine optimal improvement approaches.
On Call Customer Service
Covid Helpline
11.2021 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Maintained and managed customer files and databases.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
Mobile Manager
NZ Elections
09.2020 - 10.2020
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Coordinated team collaboration to share ideas and build best practices.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Supported interaction with local emergency response agencies and responders to coordinate work site security requirements.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
Retail Merchandiser
Instore Merchandisers
01.2011 - 01.2014
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
Retail Assistant
The Warehouse Group
01.2010 - 01.2011
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Used in-store system to locate inventory and place special orders for customers.
Director
NRB Evolution Ltd
01.2002 - 11.2005
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Identified and approved equipment and elements required for productions.
Laboratory Technician
New Zealand Dairy Board
11.1994 - 11.1997
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Calibrated and maintained instruments to keep equipment fully operational.
- Maintained documentation on tests performed in lab.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
Quality Control Inspector/Manufacturing Production Supervisor
Sachet Packaging Ltd
05.1988 - 11.1994
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Established clear priorities and production quality standards.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Managed internal operational standards and productivity targets.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Managed staff hiring, training and supervision.
- Managed team of 20 production associates, overseeing productive production processes and meeting all deadlines.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Kept accurate and detailed records of personnel progress and productivity.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
Education
No Degree - Certificate in Quality Assurance
Manukau Institute Technology
Auckland11.2001
Skills
- Staff Training
- Key Performance Indicators (KPI)
- Safety Processes
- Daily Workflow Improvement
- Overseeing Daily Activities
- Work Planning and Prioritization
- Evaluating Employee Work
- Attention to Detail
- Verbal and Written Communication
- Call Center Operations
- Coaching and Mentoring
- Leading Employees
- Current Good Manufacturing Practices (CGMP)
- People Management
Netball Coach/Club Director
Working with children & community created a Netball club with daughters for reasons below
and growing and being involved with my daughters
Connecting under privileged children & youth in being active & playing sports
Connecting with family & responsibility
Teaching to work as a team
- leadership
- trust
- goals
- skills/strategies
- working smarter/not harder
- family / fun/self trust,satisfaction/achievement
- health & wellbeing
Timeline
On Call Customer Service
Covid Helpline
11.2021 - 06.2022
Mobile Manager
NZ Elections
09.2020 - 10.2020
Retail Merchandiser
Instore Merchandisers
01.2011 - 01.2014
Retail Assistant
The Warehouse Group
01.2010 - 01.2011
Team Leader
Frucorsuntory
07.2006 - Current
Director
NRB Evolution Ltd
01.2002 - 11.2005
Quality Control Senior Technician
Frucorsuntory
07.1998 - Current
Laboratory Technician
New Zealand Dairy Board
11.1994 - 11.1997
Quality Control Inspector/Manufacturing Production Supervisor
Sachet Packaging Ltd
05.1988 - 11.1994
No Degree - Certificate in Quality Assurance
Manukau Institute Technology
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