Rebecca Chen
Auckland,AUK
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with a keenness to learn and a patient personality. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Full Time Staff
Hello Mister
Newmarket
05.2023 - 02.2024
- Assisted in the preparation of meal ingredients, including measuring, weighing, and mixing.
- Ensured proper storage of food supplies to minimize waste and maintain freshness.
- Provided customer service when necessary, addressing inquiries and ensuring satisfaction.
- Cut or sliced meat, poultry and seafood to prepare for cooking.
- Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
- Assisted with special event catering and preparation, including setup and food service.
- Coordinated with other kitchen staff to ensure smooth operation and timely preparation of food.
- Supported inventory management by monitoring stock levels and reporting low supplies to the head chef.
- Assisted in food preparation tasks such as washing, peeling, cutting, and basic cooking under chef's guidance.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
Retail Sales Associate
AIMAI
Newmarket
08.2022 - 04.2023
- Greeted customers to determine wants or needs.
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Stocked shelves with merchandise according to company standards.
- Organized displays to attract customers and promote sales.
- Offered suggestions for additional items that may be of interest to customers.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Created price tags and merchandise signs for new items.
- Maintained records related to sales for store management.
- Cleaned shelves, counters and tables to maintain organized store.
Waitress Supervisor
Flavour House Chinese Dumplings
, Auckland
03.2021 - 06.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
Online Seller
Self-employed
02.2018 - 04.2020
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Built and maintained knowledge of products, current sales pricing and manufacturer events and promotions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Sales Representative
Abercrombie&Fitch
, Nanjing,China
01.2017 - 11.2017
- Answered requests and concerns with friendly and knowledgeable service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Discovered needs of prospective clients through strategically layered questions and utilized information to customize sales presentations.
Education
Adcanced Diploma - Business
SOUTH WESTERN SYDNEY INSTITUTE
09.2014
Diploma - Business
SOUTH WESTERN SYDNEY INSTITUTE
12.2013
Skills
- Verbal and Written Communication
- Issue Resolution
- Teamwork and Collaboration
- Project Planning
- Attention to Detail
Timeline
Full Time Staff
Hello Mister
05.2023 - 02.2024
Retail Sales Associate
AIMAI
08.2022 - 04.2023
Waitress Supervisor
Flavour House Chinese Dumplings
03.2021 - 06.2022
Online Seller
Self-employed
02.2018 - 04.2020
Sales Representative
Abercrombie&Fitch
01.2017 - 11.2017
Adcanced Diploma - Business
SOUTH WESTERN SYDNEY INSTITUTE
Diploma - Business
SOUTH WESTERN SYDNEY INSTITUTE
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