Rebecca Elborough

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked flexible schedule and extra shifts to meet business needs.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.
• Conducting monthly team 1 on 1 meetings to discuss performance plan and actions.
• Participated in cross-functional team-building activities.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Handled day-to-day customer contact via phones and emails.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Operated Trade desk throughout the day attending to customers needs.
• Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
• Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.

Originally from the United Kingdom i was homeschool from a young age and continued this after our move to New Zealand.