Summary
Overview
Work History
Education
Skills
Hobbies - Horse riding
Certification
Timeline
Generic

Rebecca Elborough

Marlborough,Redwoodtown

Summary

Motivated Customer service representative and assistant manager committed to providing high-quality service for superior guest experience. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty looking for my next exciting opportunity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Spark New Zealand
04.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Conducting monthly team 1 on 1 meetings to discuss performance plan and actions.
  • Participated in cross-functional team-building activities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Team Member

Bunnings Warehouse
06.2015 - 03.2019
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Handled day-to-day customer contact via phones and emails.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Operated Trade desk throughout the day attending to customers needs.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.

Education

Homeschooled

Skills

  • Team building
  • Staff Training
  • First Aid/CPR
  • Excellent customer service
  • Stock management
  • Invoice checking
  • Insurance claims processing
  • Good computer skills
  • Till handling
  • Opening and closing store
  • Complaints handing

Hobbies - Horse riding

I own my own horse named Tom, he lives in Renwick and i love going to see him and getting outside in the fresh air.

Also i have a new Bengal Kitten named Marley, he is a whole other hobby in himself!

Certification

  • I hold a current St John first aid certificate valid until 09/12/24.


Timeline

Assistant Manager

Spark New Zealand
04.2019 - Current

Customer Service Team Member

Bunnings Warehouse
06.2015 - 03.2019

Homeschooled

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Rebecca Elborough