Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Rebecca Falloon

Rebecca Falloon

Christchurch

Summary

I am seeking a part-time role where I can contribute to a positive team environment, working hard to reach common goals and drive success. I enjoy playing a support role to help others, using my friendly demeanor, warm communication style, strong sense of humor, exceptional organisational skills, and steadfast dedication to my work. I am confident that I would be a valuable asset to any team.

Overview

21
21
years of professional experience

Work History

Veterinary Nurse (Contractor)

Hannah Pressman Veterinarian
07.2023 - Current
  • Assisted Veterinarian in monitoring and providing care to patients undergoing MRI and CT scans
  • Maintained detailed medical records and communicated effectively with Veterinarian and pet owners

Customer Support (Contractor)

ClinicWise
06.2023 - Current
  • Provided customer support to veterinary clinics using the ClinicWise chatbot, with a focus on assisting clients in planning and executing marketing campaigns.
  • Maintained ongoing communication with key accounts through regular meetings.
  • Collected, analyzed, and compiled data into tailored performance reports for individual clinics.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Conducted routine quality control and activity audits to ensure optimal chatbot performance and client engagement.
  • Designed and implemented customised workflows for clinics within the Ambit AI platform to improve automation and efficiency.

Practice Manager/Veterinary Nurse

Harewood Veterinary Hospital
01.2005 - 11.2022
  • Oversaw the daily operations of the clinic, ensuring seamless delivery of services and a high standard of care for patients, clients, and staff.
  • Ensured compliance with clinic policies, procedures, and standards of care across all departments.
  • Managed a wide range of administrative functions, including payroll preparation, accounts payable, debtor management, and direct credit payment processing.
  • Led and supported a team of 16 staff members, fostering a positive and safe work environment. Responsibilities included staff scheduling, conducting meetings, coordinating training, handling recruitment, and managing HR-related matters and conflict resolution.
  • Monitored and interpreted Profit & Loss statements to ensure the financial health of the clinic and to inform strategic decision-making.
  • Conducted regular stocktakes, overseeing inventory control processes, executing stock management systems, and resolving discrepancies to maintain accurate stock levels.
  • Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.

Veterinary Nurse

Northlands Animal Care Hospital and Hyde Park Veterinary Centre
01.2004 - 01.2005
  • General Nursing duties
  • Reception

Education

Certificate in Veterinary Nursing -

Christchurch Polytechnic Institute of Technology (ARA)
Christchurch, CAN
01.2004

6th Form Certificate -

Burnside High School
Christchurch, CAN
01.2002

Skills

  • Friendly, approachable, and patient, with excellent people skills that foster positive relationships with staff and clients
  • Reliable, trustworthy, and proactive in managing responsibilities and anticipating needs
  • Highly organised and detail-oriented, ensuring smooth daily operations and accurate administrative support
  • Clear, caring, and professional communicator, able to handle sensitive information and maintain confidentiality
  • Positive team player who helps foster a warm, welcoming, and collaborative environment—and enjoys sharing a laugh along the way
  • Calm and resourceful problem solver, able to manage multiple priorities with a steady, solutions-focused approach

Interests

  • Coffee dates with friends and spending quality time with family
  • Gym workouts and outdoor activities like camping
  • Animal care and fostering for animal shelters
  • Baking and cooking

Timeline

Veterinary Nurse (Contractor)

Hannah Pressman Veterinarian
07.2023 - Current

Customer Support (Contractor)

ClinicWise
06.2023 - Current

Practice Manager/Veterinary Nurse

Harewood Veterinary Hospital
01.2005 - 11.2022

Veterinary Nurse

Northlands Animal Care Hospital and Hyde Park Veterinary Centre
01.2004 - 01.2005

Certificate in Veterinary Nursing -

Christchurch Polytechnic Institute of Technology (ARA)

6th Form Certificate -

Burnside High School

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Rebecca Falloon