Rebecca Grant

• Accurately administered and managed medications, demonstrating strong numerical skills and meticulous attention to detail in dosage calculations and medication safety.
• Maintained precise patient records and medication documentation, ensuring compliance with healthcare regulations and organisational procedures.
• Verified medication orders, monitored patient responses, and reported any concerns promptly to the appropriate healthcare professionals.
• Applied analytical thinking and sound judgement to assess patient needs, identify potential medication-related issues, and support safe clinical outcomes.
• Maintained accurate documentation of clinical observations, treatments, and medication administration to support continuity of care.
• Worked collaboratively with multidisciplinary teams to ensure the safe, timely, and effective delivery of patient care.
• Prioritised competing tasks and managed workloads efficiently while maintaining a high level of accuracy in a fast-paced environment.
• Supervised and supported Personal Care Assistants (PCAs), ensuring work was completed to a high standard and in accordance with policies and procedures.
• Maintained strict adherence to medication management protocols, infection control standards, and health and safety requirements.
• Demonstrated excellent organisational skills, attention to detail, and commitment to quality assurance when handling medications and clinical documentation.
• Built positive relationships with patients, families, and colleagues through clear communication, professionalism, and compassionate customer service.
  * Continuously updated clinical knowledge and maintained compliance with current medication practices, healthcare regulations, and professional standards.

* Managed a team of 39 staff supporting clients with disabilities, ensuring high-quality, person-centred service delivery across multiple sites.
* Coordinated relief staffing across 15 residential homes, maintaining safe and consistent coverage through effective workforce planning.
* Developed, maintained, and adjusted staff rosters, ensuring accurate shift allocation, leave planning, and operational coverage.
* Managed all forms of staff leave including annual, sick, ACC, and unpaid leave, ensuring appropriate cover, documentation, and compliance.
* Ensured accurate payroll coding and shift allocation, working closely with Finance to maintain payroll accuracy and resolve discrepancies.
* Monitored staff training compliance, including medication competency, behavioural support, first aid, and CPR requirements.
* Acted as sole frontline service desk contact for over 500 staff, providing real-time workforce support and problem-solving during shifts.
* Filled urgent vacancies and coordinated agency staff (Gaia and Geneva) to maintain safe staffing levels and service continuity.
* Managed incident and risk response, including deployment of Incident Response Teams (ISRT) to support critical situations.
* Provided frontline crisis support, including managing emergency situations, liaising with emergency services, and supporting staff in high-stress events.
* Conducted post-incident debriefs, ensuring staff wellbeing support and accurate documentation in line with organisational procedures.
* Completed detailed incident reporting and ensured compliance with legal, organisational, and safety requirements.
* Managed staff performance issues, including conducting formal conversations, supporting improvement plans, and following disciplinary procedures.
* Managed staff ACC cases, coordinating return-to-work plans in collaboration with ACC representatives and internal stakeholders.
* Delivered staff briefings, workshops, and presentations at management meetings to support operational improvement and team development.
* Actively recruited, interviewed, and onboarded new staff, ensuring appropriate orientation and alignment with service needs.
* Collaborated with Finance, People & Capability, Support Coordinators, and management teams to ensure smooth operational delivery across services.

• Oversaw the daily operations of our family-owned lucerne chaff production farm, ensuring efficient workflows, quality outcomes, and timely completion of operational activities.
• Led, trained, and supervised staff, managing workloads, allocating resources, and fostering a collaborative, high-performing team environment.
• Utilised Microsoft Excel to maintain spreadsheets, record operational data, monitor production, and support reporting and business decision-making.
• Collected, analysed, and interpreted farm production data, applying strong analytical and numerical skills to improve productivity and operational efficiency.
• Prepared and reconciled invoices, accounts, and expense records, maintaining accurate financial data and ensuring attention to detail in all administrative processes.
• Developed herbicide programmes and spray schedules by analysing crop, seasonal, and environmental data to maximise productivity and ensure regulatory compliance.
• Measured and analysed Average Farm Cover (AFC kgDM/ha) data to calculate stocking rates, optimise pasture utilisation, and support livestock performance.
• Maintained accurate operational records and generated reports to assist with planning, budgeting, and resource allocation.
• Demonstrated excellent organisational and time management skills by coordinating multiple priorities, seasonal activities, staff schedules, and equipment availability.
• Operated and maintained a range of agricultural machinery, including tractors, forklifts, and telehandlers, ensuring safe, efficient, and compliant operations.
• Monitored compliance with health and safety legislation, maintaining accurate documentation and implementing safe work practices across all farm operations.
• Collaborated with team members to review processes, analyse operational performance, and implement continuous improvements to increase efficiency and productivity.

• Conducted comprehensive patient assessments, analysing clinical information to develop and implement individualised care plans.
• Accurately administered medications, applying strong numerical skills and attention to detail to ensure safe medication management and compliance with clinical protocols.
• Maintained detailed patient records, clinical documentation, and reports, ensuring accuracy, confidentiality, and compliance with organisational and regulatory requirements.
• Collected, monitored, and analysed patient data, identifying changes in condition and escalating concerns to support timely clinical decision-making.
• Used Microsoft Excel and electronic patient management systems to maintain records, track patient information, and support reporting requirements.
• Collaborated with multidisciplinary teams to coordinate patient care, share clinical information, and contribute to positive patient outcomes.
• Demonstrated strong organisational and time management skills by prioritising patient care, managing competing demands, and meeting documentation deadlines in a fast-paced environment.
• Provided leadership, guidance, and mentoring to junior staff and support workers, promoting teamwork and maintaining high standards of patient care.
• Applied critical thinking and problem-solving skills to assess risks, manage complex patient behaviours, and respond effectively in high-pressure situations.
• Maintained accurate documentation of observations, incidents, and treatment outcomes, contributing to quality assurance and continuous improvement initiatives.
• Ensured compliance with healthcare legislation, organisational policies, infection control standards, and workplace health and safety requirements.
• Built positive therapeutic relationships with patients, families, and healthcare professionals through effective communication, empathy, and professionalism.
• Contributed to service improvements by identifying trends, reviewing clinical outcomes, and supporting evidence-based practice.
  * Managed confidential information with discretion while maintaining exceptional attention to detail and professional integrity.