Rebecca McMonagle
Auckland,Saint Johns
Summary
Dedicated with excellent experience in Hospitality and Customer Service industries. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
Work History
Head Cake Decorator/Kitchen Manager
Amy's Secret Kitchen
Auckland
10.2017 - 05.2022
- Operated cash register and handled cash, credit card and check transactions.
- Handled phone calls and emails regarding inquiries, cancelled orders and ordering conflicts.
- Created invoices on Xero and sent them out to customers.
- Followed daily opening and closing procedures of Amy's Secret Kitchen.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Organised regular maintenance and repair operations to keep building and equipment in peak condition.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed material inventory and ordered new materials when needed.
- Recorded and maintained accurate supplies lists for clients' projects.
- Accurately packaged and priced each product according to Amy's Secret Kitchen pricing procedures.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Scheduled bakery employees and assigned work to decorators.
- Checked and tested foods to verify quality and temperature.
- Worked with customers to define cake vision based on colour, theme, size and price.
- Fulfilled custom cake and decoration orders.
- Designed specialty cakes for weddings, birthdays and graduations.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
- Decorated 12 - 30 soft-frosted style cakes daily.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
Retail Assistant
Rokoko Jewellery
Auckland
08.2016 - 10.2017
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Completed store opening and closing procedures as per company guidelines.
- Informed customers of current store promotions to encourage additional sales purchases.
- Provided dynamic service to customers through active engagement, direct eye contact, and well-honed listening skills.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Performed general maintenance and light cleaning of showroom.
- Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Replenished merchandise from inventory during downtime when stock became low.
- Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Retail Assistant
Lovisa
Auckland
07.2014 - 08.2016
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or colour.
- Assisted customers with prompt and polite support in-person and via telephone.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Informed customers of current store promotions to encourage additional sales purchases.
- Helped customers manage large purchases by collecting items from shelves and storage locations.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Logged reports, expenses, receipts and sales documents into digital database.
- Employed strategic tactics such as cross-selling and upselling to drive sales.
Barista
Esquires Coffee House
Whangarei
02.2012 - 07.2014
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Completed successful daily cash audits to correctly balance drawers at end of each shift.
- Followed company procedures with the opening and closing of the cafe.
- Sole charge for the morning shift of the cafe.
- Responsible for the ordering and weekly stock of the cafe.
Checkout Operator
PaknSave
Whangarei
07.2010 - 07.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers and followed outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
Education
No Degree -
Pompallier Catholic College
Whangarei, NZLevel 4 Certificate - Digital Media And Design
Whitecliffe Collage
Auckland11.2021
Level 5 Diploma - Baking And Patisserie
Manukau Institute of Technology
Auckland, NZ05.2016
Graduate Certificate - Travel And Tourism
Northland Polytechnic
Whangarei, NZ11.2012
Skills
- Cash Register Operations
- POS Terminal Operations
- Friendly Customer Service
- Kitchen Management
- Attention to Detail
- Inventory and Ordering Management
- Problem Anticipation and Resolution Solving
- Time management and Speed efficiently
- Designing Custom Creations to meet customer expectations
Timeline
Head Cake Decorator/Kitchen Manager
Amy's Secret Kitchen
10.2017 - 05.2022
Retail Assistant
Rokoko Jewellery
08.2016 - 10.2017
Retail Assistant
Lovisa
07.2014 - 08.2016
Barista
Esquires Coffee House
02.2012 - 07.2014
Checkout Operator
PaknSave
07.2010 - 07.2014
No Degree -
Pompallier Catholic College
Level 4 Certificate - Digital Media And Design
Whitecliffe Collage
Level 5 Diploma - Baking And Patisserie
Manukau Institute of Technology
Graduate Certificate - Travel And Tourism
Northland Polytechnic