Rebecca Moorhouse
Management
Franz Josep Glacier ,South Westland
Summary
Adept at enhancing customer experiences and streamlining cafe operations, I significantly improved service efficiency and sales at South Westland Salmon Ltd. My expertise in food safety compliance and staff management, coupled with a knack for fostering a positive work environment, led to notable achievements in customer satisfaction and operational excellence.
Overview
10
10
years of professional experience
Work History
Cafe Manager
South Westland Salmon Ltd
09.2023 - 02.2025
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Kept cafe in full compliance with health code standards and achieved consistent scores above Number.
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
- Developed and implemented strategies to promote cafe products and increase sales.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Secured daily cash by verifying totals and making nightly deposits.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Negotiated contracts with suppliers to secure competitive prices for products.
- Fostered culture of excellence in customer service, leading to numerous positive reviews and recommendations.
- Responded to customer feedback with prompt and effective solutions, reinforcing commitment to customer satisfaction.
- Cultivated positive work environment, leading to high staff morale and low turnover rates.
- Developed and led barista training programs to improve coffee quality and service speed, elevating customer satisfaction.
- Enhanced cafe's ambiance with curated music playlists and local art displays, making it community hub.
- Negotiated with technology vendors to upgrade caf��'s POS system, enhancing transaction efficiency.
- Led cafe through significant renovation project, improving both aesthetics and functionality, attracting new customers.
- Managed inventory and negotiated with suppliers to ensure fresh ingredients were always available, reducing waste.
- Oversaw daily financial operations, including cash handling and budget management, to ensure profitability.
- Spearheaded introduction of seasonal menus, keeping caf��'s offerings fresh and enticing to customers.
- Enhanced customer experience by implementing new caf�� layout that encouraged more foot traffic and comfortable seating arrangements.
- Maintained rigorous health and safety standards, ensuring clean and safe dining experience for all patrons.
- Coordinated with local businesses for cross-promotion opportunities, expanding caf��'s customer base.
- Optimized supplier relationships to secure best prices for high-quality ingredients, positively impacting margins.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Oversaw food preparation and monitored safety protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
Asset Management
Marlborough District Council
04.2018 - 08.2023
- Spearheaded process improvements in asset management systems that resulted in more effective organization of resources.
- Created digital asset management system to increase security, organization and searchability of digital assets.
- Ensured compliance with industry standards and best practices in digital asset management, safeguarding valuable intellectual property within the organization.
- Established and maintained a digital asset management system to efficiently archive completed projects for future reference or reuse.
- Developed a robust fixed asset management system that ensured accurate depreciation calculations and reporting.
- Simplified content organization using digital asset management tools that ensured easy access for editing purposes during production stages.
- Oversaw lease and asset management, negotiations and renewals and tenant relations for properties under management.
- Delivered focused service and support to users of asset management tools and arranged, described and preserved access to digital assets.
- Streamlined digital asset management systems, improving accessibility for all team members throughout the production process.
- Streamlined media asset management processes by designing and implementing metadata schema improvements.
- Coordinated and supported asset management functions.
- Established effective asset management process which led to better tracking and utilization of IT resources.
SPCA Inspector
SPCA
05.2015 - 01.2018
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Upheld codes and regulations governing materials, processes, and procedures.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Reduced the frequency of defects by closely monitoring production processes and identifying areas for improvement.
- Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
- Managed multiple concurrent projects successfully while adhering strictly to deadlines.
- Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
- Fostered positive relationships with businesses and regulatory bodies, facilitating smoother inspection processes.
- Facilitated cross-departmental collaborations to address and rectify compliance issues identified during inspections.
- Customized inspection checklists to specific project needs, ensuring comprehensive evaluation of all critical factors.
- Coordinated with project managers to schedule inspections at critical phases, ensuring timely completion without delays.
- Maintained up-to-date knowledge of regulatory changes to ensure inspections were conducted in line with current laws.
- Enhanced safety protocols by conducting thorough inspections of construction sites to identify and mitigate potential hazards.
- Streamlined inspection processes, reducing inspection times without compromising on thoroughness or accuracy.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Updated quality control records and reports.
- Provided feedback to production team regarding product quality.
- Followed safety protocols while handling hazardous materials.
- Investigated customer complaints to take necessary corrective actions.
- Utilized quality control software to track and analyze product data.
Education
Certificate In Animal Law - Animal Health
AnimalWelfare Law
Auckland 11.2016
6th For Certificate -
Nelson College For Girls
Nelson, NSN1995
Skills
- Barista skills
- Customer engagement
- Coffee shop operations
- Customer experience management
- Foodservice
- Employee scheduling
- Staff management
- Cost controls
- Health and safety regulations
- Order management
- Operational efficiency
- Timekeeping
- Food safety compliance
- Menu updating
- Sanitation
- Business marketing
- Food orders
- Expiration monitoring
- Social media marketing
- Menu development
- Continuous improvement
- Health department compliance
- Hiring and training employees
- Team leadership
- Problem-solving
- Customer service
- Reliable and responsible
- POS terminal operation
- Money handling
- Front of house management
- Employee supervision
- Scheduling staff
- Operations management
- Staff supervision
- Work Planning and Prioritization
- Conflict resolution
- Calm and pleasant demeanor
- Coaching and mentoring
- Delegating assignments and tasks
- Budget administration
- Workflow planning
- Customer retention
- Sales and marketing
- Contract negotiation
- Fire safety regulations
- Recruitment and hiring
- Database interface and query software
- Liquor law compliance
- Training and onboarding
- Employee performance evaluations
- Calendar and scheduling software
- Menu pricing and writing
- Back of house management
- Time management
- Eye for detail
- Effective communication
Timeline
Cafe Manager
South Westland Salmon Ltd
09.2023 - 02.2025
Asset Management
Marlborough District Council
04.2018 - 08.2023
SPCA Inspector
SPCA
05.2015 - 01.2018
Certificate In Animal Law - Animal Health
AnimalWelfare Law
6th For Certificate -
Nelson College For Girls
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