Rebecca Paoo
Pakuranga,AUK
Summary
Hospitality Professional experienced in front-of-house operations and customer engagement. Delivered enhanced customer satisfaction through effective upselling and adherence to health and safety standards. Dedicated Housekeeper maintained facility operations by executing thorough cleaning and restocking duties, ensuring high-quality standards for guest experiences.
Overview
8
8
years of professional experience
Work History
Housekeeper
Proximity Apartments
Manukau, Auckland
07.2022 - 07.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, and wiped down surfaces to maintain cleanliness and guest comfort.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Serviced rooms and requested extra pillows and blankets to meet guest needs and improve satisfaction.
- Changed bed linens and towels, tidied up rooms.
- Refilled toiletries and stocked shower supplies in guest bathrooms to enhance guest experience and ensure availability.
- Performed comprehensive spring cleaning in guest rooms to refresh and maintain cleanliness.
- Scrubbed kitchen appliances, countertops.
- Reported any maintenance issues or damage to supervisors.
- Collected and documented visitor items to be placed in lost and found for retrieval.
Front of House Staff Member
Columbus Coffee
Waiwhakaiho, Taranaki (New Plymouth)
06.2020 - 07.2022
- Operated cash register efficiently
- Greeted customers and provided detailed information about menu items to enhance dining experience.
- Handling Register Cash
- Greeted customers and promoted daily specials.
- Dates and organised Cabinet Foods towards Closing.
- Washed and sanitized dishes, Drying, Polishing Utensils
- Prepared and served catered meals
- Brewed and served various coffee beverages
- Catering Customer Foods
- Opening and Closing Café
- Maintained cleanliness of dining area by regularly wiping down tables and chairs, ensuring a welcoming environment.
- Drawing, Writing on Board Menus to display for customers, Specials and Promotions
Fast Food Worker
Mcdonalds
Bell Block, Taranaki (New Plymouth)
02.2021 - 07.2021
- Provided customer service in drive-through lane
- Operated in wrapping burgers
- Operated drink dispensing machines efficiently
- Adapted to Fast Pace work
- Gathered and organized orders for co-workers to streamline service
- Operated coffee brewing equipment
Commercial Cleaner
That’s Clean LTD
East Tāmaki , Auckland
01.2017 - 02.2019
- Swept, mopped floors, dusted surfaces, vacuumed carpets in commercial buildings to maintain cleanliness and hygiene.
- Washed windows, walls, ceilings to create a welcoming and hygienic environment for customers.
- Cleaned, sanitized restrooms with appropriate products to uphold health standards.
- Operated various cleaning machinery to maintain cleanliness in facilities.
Receptionist
Waipuna Hotel (School Experience Study)
Auckland, Auckland
01.2017 - 02.2018
- Answered customer questions about inquiries to share with manager
- Answered customer questions about inquiries to share with manager
- Resolved customer complaints with professionalism and empathy
- Collected customer feedback and made process changes to exceed
- Addressed customer complaints with professionalism
- Reserved accommodations for guests
Education
Make Up And Skin Care Diploma - Beauty Therapy
Western Institute of Technology At Taranaki
NCEA 2
Sir Edmund Hillary
OtaraNCEA 1
Edgewater College
Pakurunga Skills
- Working and communicating with Co-Workers very big in teamwork and helping my fellow co-workers
- Cleaning techniques
- Room sanitization
- Equipment maintenance
- Cleaning procedures
- Willing to try New experiences and knowledge - Fast Learner
Timeline
Housekeeper
Proximity Apartments
07.2022 - 07.2024
Fast Food Worker
Mcdonalds
02.2021 - 07.2021
Front of House Staff Member
Columbus Coffee
06.2020 - 07.2022
Commercial Cleaner
That’s Clean LTD
01.2017 - 02.2019
Receptionist
Waipuna Hotel (School Experience Study)
01.2017 - 02.2018
Make Up And Skin Care Diploma - Beauty Therapy
Western Institute of Technology At Taranaki
NCEA 2
Sir Edmund Hillary
NCEA 1
Edgewater College